- service support for internal clients (user management, access rights using Lotus Notes, Active Directory, Exchange Management Console, Forefront Identity Management and internal applications and systems)- solving system and user-related issues (fileserver access, access rights, message track-ing, Microsoft Outlook-related, Lync problems, Intranet problems, VPN issues, spam alerts, second level investigation and troubleshooting,)- participating in projects and testing (Microsoft Lync, Courion, FIM, Exchange, Share-Point, CA ServiceDesk System, Cisco IronPort, and other internal applications)- creating processes, guides for IT-staff and internal clients- communication and cooperation with global support teams, regional teams, internal clients- leading project and task-related trainings for IT-colleagues, new employees

Teaching subjects related to toursim, hotel industry and marketing