Emmanuel John O. Email & Phone Number

Rodriguez, Ph

•Communicate directly with our customers via phone and email.•Think critically to resolve customer issues and provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.•Drive innovative and creative solutions to protect revenue.Support our customers, our vendors, and our marketplace partners and provide them with a wonderful experience.•Play a critical role in driving many processes that impact departments across Spreetail by advocating for customer initiatives.

Quezon City, National Capital Region, Philippines

Handling countless classes of trainees as their Acting Team Leader for a month (each class) before they can be endorsed to their respective teams on the production floor. Skilled and knowledgeable at doing the administrative tasks of a Team Leader, such as coaching, conducting team meetings, creating productivity trackers, updating dashboards, report presentations, and making SLA and EOD reports.

Quezon City, National Capital Region, Philippines

Actively supporting the teammates on the production floor while efficiently managing diverse administrative duties, including report creation, SLA monitoring, facilitating huddles and updates, and compiling comprehensive end-of-day reports.

Quezon City, National Capital Region, Philippines

Flagging accounts with suspicious activities and transactions. Skilled at risk investigation, account take-over assessment, and root cause analyzation of fraudulent transactions & users. Keen on details, especially when determining the mastermind and the victim.

Quezon City, National Capital Region, Philippines

KYC & KYB verification of Drivers, Fleets, and Restaurants of EMEA-based clients.Everyday tasks are doing ID verification, Payment verification, Business Document verification, and account management. Skilled at detecting fraudulent documents, conducting business investigations, generating certificates of incorporation, and overseeing high-value accounts. Collaborating closely with clients for effective account management, coordinating with Centers of Excellence (COEs), and presenting business insights derived from compiled data obtained from various teams.

Quezon City, National Capital Region, Philippines

KYC & KYB verification of Drivers, Fleets, and Restaurants of EMEA-based clients.Everyday tasks are doing ID verification, Payment verification, Business Document verification, and account management. Skilled at detecting fraudulent documents, conducting business investigations, generating certificates of incorporation, and overseeing small to medium-sized business accounts. Collaborating closely with clients for effective account management, coordinating with Centers of Excellence (COEs), and presenting business insights derived from compiled data obtained from various teams.

Quezon City, National Capital Region, Philippines

Handled all escalated tickets of In-App Tier 1 Supports and did outbound calls whenever deemed necessary. I was also promoted to become the only Mentor of both Tier 1 & 2 in my batch during my stay as an In-App Tier 2 Support.

Quezon City, National Capital Region, Philippines

Handled Trips and Account concerns of the UKI-based riders via in-app messaging(email).

Quezon City, National Capital Region, Philippines

KYC & KYB verification of Drivers, Fleets, and Restaurants of EMEA-based clients.Everyday tasks are doing ID verification, Payment verification, Business Document verification, and account management. Skilled at detecting fraudulent documents, conducting business investigations, generating certificates of incorporation, and overseeing small to medium-sized business accounts. Collaborating closely with clients for effective account management, coordinating with Centers of Excellence (COEs), and presenting business insights derived from compiled data obtained from various teams.

Quezon City, National Capital Region, Philippines

A General Merchandise store(both eCommerce and Physical store) based in the US(seasonal campaign, 3 months). Did inbound and outbound calls to resolve various concerns to customers, partner-sellers, store managers, and partner-delivery teams.