Ash Ortiz, Mshrd, Phr, Cbc, Pahr Email & Phone Number

Seattle, WA, US

Kent, Washington, United States

Kent, Washington, United States

Update and improvement to monthly global HR headcount reporting to segment leaders and C-suite leadership. I provided organizational and employee movement data to global and local leaders in order to impact employee engagement and retention. Provide quarterly OSHA and extended accident and injury reporting including historical data and TRIR trend.

Seattle, Washington

• Key player in the explosive growth of this corporate language translation/interpreting firm; promoted in 2018 to Mgr of Interpreting Services, growing into the firm’s highest-grossing service line
• Provided transactional HR functions e.g., timekeeping & leave mgmt for service teams spanning 2 continents, 5 time zones, and 2 worker classes into a single, cohesive support model for clients/suppliers
• Forged a quarterly performance mgmt system to provide the support needed to maximize service delivery & career success while maintaining quality
• Reworked the dept’s recruitment, interviewing, & onboarding SOPs to incorporate basic DEI competencies, increasing underrepresented groups in leadership roles by 30%
• Accountable for $3.2M in annual service delivery, ensured the proper staffing levels & training resources to meet client/consumer needs—augmenting FTEs with additional part-time contingent resources, as needed
• Modernized training to include user modification & full team access to editing of Dept Wiki & mentoring by senior staff to increase team cohesion & performance mgmt

Seattle, WA

• Retained for short-term engagement to improve HR, training, and scheduling capabilities
• Rapidly assessed current operational state and identified numerous areas of “raising the bar” on performance within the client budget
• Established new recruitment processes to improve candidate sourcing, interviewing, and hiring with an eye to racial equity, gender expression, and sexual orientation
• Tailored a new onboarding process to ramp up new hires to productivity within accelerated time frames while avoiding stress-based attrition
• Analyzed employee attendance rates and staffing needs to optimize shift scheduling and headcount in accordance with the Metro and Ferry schedules to ensure employee safety and reliable transportation of staff
• Identified new Learning & Development opportunities to improve employee performance, morale, and retention

Seattle, WA

• Relocated to Seattle and took on role with a fast-growing tourism organization, providing guests access to special tours and unique experiences involving some of Seattle’s most iconic chefs and restaurant establishments
• Built a new Performance Management System using Excel and SharePoint to improve employee accountability
• Created and maintaining new tracking systems to better manage third-party vendors, food costs, and tour sales
• Monitored/analyzed attendance rates for specific dates and tours to ensure appropriate staffing levels
• Reviewed sales trends to identify ways to improve sales, marketing, revenue, supplier diversity, and profit margin
• Handled numerous other operational, training, and customer service tasks for the business, as necessary

Orlando, FL

• Held year-long management role helping scale, operationalize, and position this popular restaurant chain’s flagship location for further growth—driving key improvements in the areas of HR, training, operations, and.
• Created and rolled out new corporate policies and procedures for both front- and back-of-the-house operations
• Designed new training programs, and related skills testing examinations, to ensure employee readiness
• Revamped the company’s interview processes and hiring standards to increase quality of talent acquisition
• Championed a work culture focused on superior guest satisfaction, customer experience, and quality assurance
• Maintained corporate P&L data in addition to creating, updating, and managing all A/P records

Orlando

• Recruited into regional management role for this innovative technology and entertainment firm, one of the leading companies providing live entertainment for bars and restaurants across the United States.
• Accountable for a broad mix of HR, accounting, payroll, and operations management functions
• Managed a wide range of confidential data and records, including employee filles and client financial information
• Engaged with venue owners to ensure customer satisfaction and address any outstanding A/R issues
• Provided training, motivation, mentoring, and orientations to over 35 Trivia Hosts hired during tenure

Longwood, FL

• Transitioned into broader office/administrative management role with this full-service IT consulting organization
• Led HR functions for the firm, onboarding new staff and creating/maintaining confidential employee files
• Collaborated with CEO to review company goals and establish appropriate business processes and procedures
• Handled all accounts payable, receivable, reconciliation, invoicing, and collections for the firm
• Maintained client financial records, resolved any discrepancies, and ensured client satisfaction and success

Orlando, FL

• Launched career in an accounting support position with this IT consulting firm and web hosting provider, gaining a comprehensive understanding of business accounting, auditing, and operational reporting functions
• Compiled monthly reports for the CEO/CTO and handled all accounts receivable, chargebacks, and collections
• Performed detailed monthly vendor and monthly client audits to identify/resolve any billing discrepancies
• Provided superior customer service to all accounts, answering questions and addressing any issues/complaints
• Created a new billing and hardware audit database for the firm’s accounting team to aid in IT asset management

Doctor Of Psychology - Psyd, Human & Organizational Psychology

Master Of Science - Ms, Human Resources Development, 3.8

Bachelor Of Arts - Ba, Organizational Behavior, 3.83

Activities and Societies: Psi Chi - Psychology Honor Society Lambda Pi Eta - Communications Honor Society Alpha Sigma Lambda - Honor Society

Associate Of Arts (A.A.), General Studies, 3.6