Carmen Ortiz Email & Phone Number

*Collaborated with team members to understand business rules from different therapeutic areas within Commercial Operations*Conducted Training of 60+ users on the utilization of Business Rule Management System (BRMS)*Successfully Managed User Acceptance Testing initiative of business rules configured within BRMS *Experience in managing and developing data quality processes to resolve customer master issues dealing with account and professional profiles*Experience in managing field sales inquiry relating to Incentive Compensation , Targeting, and Reporting

• Trained, documented, and monitored business rules and methodologies implemented by the technical team and third party vendors• Established business rules to implement validated speakers into the Customer Master database• Assist in vendor management by participating and leading scheduled meetings with the data vendors, and customer master vendor management teams.• Work with IT, Call Planning, and Data Governance team members to troubleshoot issues relating to healthcare professionals and organizations within the different systems.• Identify trends to develop proactive solutions to issues affecting Compliance Aggregate Spend, and Customer Master systems.• Lead User Acceptance Test Cases for changes within the Customer Master Universe• Collaborates with team members to understand business issues and recommend solutions using Symphony data• Act as an escalation point for the IMS field sales force helpdesk on complex Customer Master issues on a timely manner.

*Analyze and Delivery syndicated data for the IC Compensation Group*Collaborates with client to understand business issues and recommend solutions using IMS information.*Validates data deliverables, and ensures that deliverables meet customer specifications including timelines and quality.

•Participated in cross-functional teams that addressed strategic business issues involving CRM, marketing and sales operations. •Implemented minor business requirement changes directly to the Siebel SFA CRM system.•Created test cases for Data Quality to ensure the CRM changes were done correctly. •Analyzed syndicated data issues forward by the data warehouse team to confirm the accuracy.•Discussed, gathered and coordinated the Siebel data escalations from the US Roche Call Center and GMR Medical groups. •Coordinated and maintained the sales force alignment and product spreadsheets utilized by the data warehouse. •Trained, documented, and monitored business rules and methodologies implemented by the warehouse and third party vendors.

•Supervised and trained the Help Desk and Data Analyst on inquiry procedures and process changes made to Siperian, data warehouse or Siebel CRM systems. •Trained team, peers, business managers, division sales managers, and sales professionals on new data gathering restrictions and regulations, data warehouse procedures, and changes to the sales force automation system.*Managed syndicated third party data which included the maintenance, creation, and validation of all prescription data reports supporting both the Primary Care and Specialty Care sales forces.