• Created the framework for success at an employee-owned company by building culture, setting vision and strategic planning, identifying and growing talent, improving systems and time-to-value efficiencies, initiating product innovations, developing costing templates, driving pricing negotiations, and fostering customer and vendor relations that drive growth.• Built a cohesive leadership team from the ground up defining roles and responsibilities; developed and delivered a 2-day off-site leadership retreat with follow up professional learning activities.• Recruit, hire, and train new staff and mentor emerging leaders.• Oversee the full P&L responsibility of a 20-person company.• Transforming a hard-worker culture to a high-performing culture meeting KPIs across the board.

Transformed a group of 16 project managers into lean high-performing teams that determine the course of action and ways of working for a 400+ department dispersed around the country.Deeply collaborate with cross-functional teams on 46 multi-million-dollar projects over the last year that include content creation teams, product teams, project teams, production, IT, legal, finance, sales, marketing, executive leadership, as well as vendors who are critical partners in delivering our high-quality products to customers around the country.Developed, trained and instituted tools and processes following PMI project management principles for my team to deploy to ensure a high quality, repeatable, scalable, and effective level of customer service to the teams we support resulting in higher job satisfaction and improved final product. This included all initiation, planning, executing, monitoring and controlling, and closing all projects. Have received significant appreciation from many leaders across the enterprise asking for support to develop a similar team using my model.Recruit, hire, on-board, and train new staff to grow my team’s capabilities. Conduct performance reviews and used performance improvement plans to help struggling staff improve.Spearheaded the conception and creation of individual project dashboards and team dashboard used to communicate project work with links to all project documents for all cross-functional teams. The dashboards are a one-stop shop from the content developer up to the CEO to understand all project information. Envisioned and designed costing models and conduct costing exercises project-by-project and obtain sign-off by key stake holders. Provide continuing nurturing and guidance to my staff as they evolve their identifies as thinkers and doers of product management and project management. Encourage and support their curiosity as they strive to earn professional certifications.

Apply Customer Experience and Customer Success methodologies while supporting over 250 active pilots in the California K-12 market. Develop an efficient process to track, report, and manage the many stages of the pilot life-cycle in Salesforce. Continuously innovate by introducing and documenting new ideas and logical practices and tracking the effectiveness of these innovations. Coordinate with cross-functional teams to ensure smooth delivery of digital and print materials, training, and bug fixes to piloting customers. Clearly communicate pilot status to senior leadership and adjust reporting and data collection to meet their information needs as the pilot program matures. Partner with sales to convert pilots into wins to meet sales goals.

Created phenomenal partnerships with key leaders in Los Angeles Unified School District and Compton Unified School District to help them achieve their goals. Sought deep understanding of customer pain points and issues and championed solutions for my customers throughout my company. Resolved escalations and communicated back to the districts our solutions. Interacted with Customer Success Software, monitored customer health data and developed and delivered quarterly customer success reviews.

Led team of 11 senior project managers and coordinators. Fulfilled PARCC requirements of common core ELA and math standards for large-scale diagnostic testing and development of items and construction of ELA and math high-stakes PARCC assessments for 8-state consortium. Coordinated work of approximately 30 professionals. Implemented 100% digital literacy intervention program for California customers.• Built and maintained positive and productive relationships with internal resources and external customers, converting free-school and district-wide, digital-curriculum pilots to $3M in sales with multi-year contracts.• Achieved 100% satisfaction rating for customer pilot programs leading to an increase in sales.• Provided leadership and direction to 8 cross-functional teams, completing all deliverables for $500M program on time and on budget.• Oversaw schedule development and risk identification and management, mitigating risks with process improvements and saving 250 hours of rework.• Managed contract requirements and changes to include costing and pricing, negotiating pricing and scope of work with over 10 subcontractors, saving company over $100K in 1 year.• Ensured subcontractors met company quality standards, recognizing 95% acceptance rating on 1st review of items leading to meeting aggressive timeline.• Managed financial reporting, monitored revenue / margins and ensured targets were met.• Created and implemented process improvement initiatives, improving quality and reducing costs.

Collaborated with administrators and staff of 13 high schools and 16 middle schools across district, serving over 5.4K students. Maximized use of high-quality materials and instruction. Improved student achievement. • Led district-wide vertical and horizontal instructional teams tasked with creating benchmark assessments, measuring student progress, allowing for teachers and schools to better align instruction, supporting areas of student need.• Enhanced student achievement across district through mentoring, coaching, model teaching, professional development, and monitoring effective classroom practice and instructional strategies.• Authored district summer-school math curriculum, aligning with specific needs of population served, training teachers on implementation of curriculum, saving district thousands of dollars by not buying off-the-shelf product.• Liaised with district educators and leadership across all high schools and middle schools, promoting and integrating use of instructional best practices and using data to guide instructional decisions by facilitating 15 professional development sessions, maintaining change in district.

Trained and directed team of item-writing consultants and developed over 1K math items aligned to California state content standards to be used on California STAR and CASHEE assessments. Earned 98% item-acceptance rating by educator-review committees. Constructed and delivered over 30 large-scale math assessments. Standardized high-quality processes for development and delivery of formative assessments to districts nationwide.• Coordinated and collaborated with up to 20 districts, developing customized training and facilitation to teachers and administrators around country.• Constructed over 300 formative assessments using web-based test builder and item bank for K – 12, aligning with state standards and specifications. • Managed alignment of 60K items in item bank across content standards of multiple states, identifying and filling gaps.

Wrote customized curriculum and applied best instructional practices including integration of technology in Algebra I, Geometry, Algebra II, Pre-Calculus, Advanced Placement Calculus, International Baccalaureate Math Methods, and ESL classrooms, building math and English proficiency of over 1.5K students.

Governed all administrative issues for squadron of over 400 members.• Commanded work of electrical and mechanical engineers, technicians, draftsman, and administrative assistants, ensuring smooth operation of base infrastructure and new construction.• Devised engineering schedules and budgets and coordinated with internal groups, minimizing delays.• Implemented complete organization-wide restructuring of over 800 personnel, providing more efficient deployment of resources saving Air Force hundreds of thousands of dollars.