• Delivered comprehensive ISMS metrics, audit results, and risk trend analyses to senior management, enhancing informed decision-making.• Executed ISO/IEC 27001:2013 and SOC 2 Type I and II internal audits, ensuring compliance with external assessments.• Expanded ISMS scope to new sites, updating documentation to align with compliance requirements.• Conducted 15+ risk assessments, developed risk treatment plans, and reduced vulnerabilities by 30%.• Spearheaded third-party security assessments and formalised audit findings into actionable reports.• Led a Business Impact Analysis, identifying critical departmental processes and improving operational resilience.

• Directed a team to develop a custom app for single-site verification, reducing analysis time by 25%.• Optimised 2G, 3G, 4G, and 5G networks through neighbour planning, configuration, and advanced KPI analysis.• Evaluated RF systems and implemented design improvements, enhancing network performance and reliability.• Monitored and optimised 2G network sites, achieving a 15% reduction in dropped calls.

• Planned and configured physical and soft engineering parameters for multi-generational networks (2G, 3G, 4G).• Improved QoS by analysing drive test logs and KPI data, resolving issues like call drops and interference.• Conducted GUL logfile analysis for VoLTE, achieving a 20% improvement in call setup success rates.

• Coordinated SSV tests and prepared comprehensive reports for 2G, 3G, and 4G networks.• Analysed drive test logs, resolving interference and coverage gaps, and escalated unresolved issues promptly.• Enhanced customer satisfaction by resolving complaints and improving Quality of Service metrics.

• Strengthened IT infrastructure security by installing and upgrading antivirus and firewall software.• Diagnosed and resolved technical issues, reducing downtime by 40%.• Delivered user training and support, ensuring smooth operational processes.