Orvin Lim Email & Phone Number

Valenzuela, NCR, PH

National Capital Region, Philippines

- Creates Test Conditions and Expected Results (TCER) and Test Cases (TC) during testpreparation.- Estimate and evaluate the effort required to perform the test within deadlines specified byclients.- Perform functional & regression testing- Report deviation with clear reproduction steps to the developer

National Capital Region, Philippines

-Creates Test Conditions and Expected Results (TCER) and Test Cases (TC) during testpreparation.- Participates in Product Backlog Item refinement and acceptance criteria creation.- Ensures test cases match anticipated scenarios based on the requirements.- Execute test cases and analyze test results.- Reports defects with clear reproduction steps to the.

NCR - National Capital Region, Philippines

- Business Analyst in Scrum Team- Create Mock ups based on the requirements in the Product Backlog for the Scrum Team tounderstand the features to be deliver.- Maintains and monitors all the data point in the dashboard and investigate if there are issues.- Support business by managing user access request, account, and commissioning the data pointsof the.

National Capital Region, Philippines

- Responsible for day-to-day operations of the team – ITIL processes, workload allocation, supportschedule, leaves approval.- Implement improvement plans to the operations team.- Set up interview schedule for staffing requirements of the team – Assess candidates and conductinterviews.- Handles 7 people in the operations support team.

National Capital Region, Philippines

- Sends out monthly incident report for all application handled by the team.- Ensures that all tickets of the team are updated and will not breach within SLA.- Schedules bi-weekly/weekly meeting to ensure that all tickets are updated and team will beaware of the other issues of the application.- Implements service improvements of the incident management.

National Capital Region, Philippines

- Provide Level 2 technical support for multiple accounts/applications handled.- Responsible that all incidents and requests in the ticket queue are resolved within SLA.- Communicate and perform screen share session with users to check and solve their issues.- Ensure that the application data are updated on time via checking of jobs/logs in UNIX.

National Capital Region, Philippines

- Ensure that all required documents and approvals are provided to the change manager toproceed with the release.- Create Release Planning of the change including Production Testing, Smoke Testing, Non-Negative Impact Testing and Rollback of Change.- Monitor and Verify the changes done in Production Environment.- Send out Post-Release Change Document to.

National Capital Region, Philippines

- Validates the attributes of the cost center to ensure that mappings are correct and align.- Coordinates to customers about their cost center request.- Sends out report to regional user that aims to align and standardize the booking of theallocation.- Schedules monthly call with regional team on the changes in the allocation line and format ofthe report.