Ory Ballenger Email & Phone Number

Seattle, Wa, Us

Rochester, New York Area

Fully responsible for the museum’s ESXi cluster, virtual environment, SAN, phones, network, and WiFi,Fully responsible for Domain, Filesharing, and Application servers, in a mixed Windows, Mac, and Linux environmentImplemented full network overhaul, replacing all existing equipment with Layer 3 switches in a spoke-and-wheel configurationReplaced analog phone system with VoIP systemImplement and maintain a variety of virtual serversManage and maintain automated backups, both… Show more Fully responsible for the museum’s ESXi cluster, virtual environment, SAN, phones, network, and WiFi,Fully responsible for Domain, Filesharing, and Application servers, in a mixed Windows, Mac, and Linux environmentImplemented full network overhaul, replacing all existing equipment with Layer 3 switches in a spoke-and-wheel configurationReplaced analog phone system with VoIP systemImplement and maintain a variety of virtual serversManage and maintain automated backups, both D2D and LTOSet up and maintain web servers, both public-facing and internalSet up and maintain Cisco firewalls and end-user VPNSet up and maintain Site-to-Site VPNs for satellite locationsWorking with a small team to troubleshoot and resolve issues Show less

Rochester, New York Area

Help desk support agent for a small Museum, desk side support for 100 computers. Mixed environment (Windows, Linux, and Mac) problem solving for any issues that came up. Worked with a small team to identify and troubleshoot issues. Updated processes and documentation. Used a wide variety of tools to troubleshoot problems, including but not limited to Active Directory, FOG, VMware vCenter, VMware Horizon, and Numara Track-IT!

Rochester, New York Area

Level 2 support agent on the Red Cross contract. Worked with a team to solve issues remotely using a wide variety of tools, and helped lower level agents understand cases better. Solved problems and created documentation.

Rochester, New York Area

Level 1 Phone support agent, working on both the AARP and Red Cross contracts. Primarily used Windows tools to troubleshoot calls, notably Active Directory and SCCM.

Dayton, Ohio Area