Hong Kong's top dining guide platform, enhancing user experiences through reviews and restaurant information.• Spearheaded project coordination between Hong Kong headquarters and Japanese business partners, delivering strategic insights and solutions that enhanced operational efficiency.• Contributed to the successful launch of a new restaurant booking service in Japan, creating a new source of revenue.• Collaborated with cross-functional teams (IT, marketing, design) using tools like Jira, Notion, and Backlog to successfully launch a restaurant booking service, driving user engagement and satisfaction.• Analyzed booking data and user feedback to generate actionable proposals for product quality improvements and workflow enhancements.• Managed daily operations of the Japanese team, overseeing performance metrics and ensuring compliance with deadlines and KPIs.• Achieved over 80% reduction in manual tasks through automation initiatives in partnership with the IT team, streamlining operations and increasing team productivity.• Developed comprehensive weekly and monthly reports for stakeholders, synthesizing data to support decision-making and strategic planning.• Partnered with the marketing team on campaigns that tripled booking numbers since January 2024, utilizing market research to identify trends and opportunities.

Reached out to global customers in English to promote the company's financial services and signing them as new clients for the company.

• Handled inbound customer service calls, ensuring high-quality customer support.• Resolved technical issues for the company taxi drivers with Get-Taxi app allowing them to continue working.

• Analyzed statistical data for customer services, sales, and customer satisfaction team using BI system.• Created weekly, monthly and quarterly reports for team and departments managers, resulting in an increase in customer satisfaction scores and sales.•Worked independently and alongside department managers to analyze data and suggest improvement methods.

Served as a combatant, promoted to Squad Captain and First Sargent in “Shahar” Regiment, honorable discharge at the rank of Sargent 1st class.My duties included:• Managing and operating division logistics.• Training recruits and commanding them in operations.• Search and rescue from collapsed buildings• Assisting the Battalion Training Officer in managing and planning of regiments training.