Leadership: Supervise and train service team; foster a positive environment.Customer Service: Manage relationships, address complaints, and explain services.Operations: Oversee repairs, implement processes, and coordinate with parts managers.Financials: Manage budget, analyze performance, and increase profitability.Technical Support: Maintain knowledge, support technicians, and ensure compliance.Marketing: Develop strategies, collaborate on promotions, and analyze feedback.

Life and Health Insurance Sales (B2B)Awarded Highest in Customer Retention and Customer Satisfaction

Accomplished marketing and sales staff objectives by recruiting, training, and coaching employees.Achieved objectives by creating marketing and sales strategies.Prepared and completed the marketing action plan.Accomplished marketing and sales objectives by planning, developing, implementing, and evaluating advertisements.Identified marketing opportunities by understanding consumer requirements.Sustain rapport with key accounts by making periodic visits.Collects, analyzes, and summarizes data and trends.Rated Highest in Consumer

Construction Contractor: 9 employees, over $225,000 in equipment and vehicles, and acquired numerous contracting agreements to include, GRDA, Oklahoma Transportation Authority, Tulsa Int'l Airport, and TERO Certified by Cherokee Nation Business Organization.

Service: Team Leader, Squad Leader, Platoon LeaderCombat and Non-Combat Operations in Fields such as: Combat Engineer, Infantry, Military PoliceAwards for Outstanding Service, Skill Performance and LeadershipIraq War VeteranMember of the Protected Veteran community and American Indian Servicemembers