● Analyzing credit worthiness of the region and to ensure each branch is achieving it’s sales,collection, compliance and recruitment targets.● Analyze regional portfolio, repayment speed and trends regularly through data visualization toolslike Looker, angaza hub, Zendesk, kazi aimed at high collections and revenue true over.● Fraud detection, mitigation and management with the help of authorities and business policies toenhance compliance and zero tampering and vandalized.● Customer service and after sales service regularly to ensure customer satisfaction.● Performing field survey so that the product is completive enough in the market and meetscustomer expectation.● Regular Sales auditing in the region to ensure quality sales, compliance and adherence tocompany policies and standards.● Recruiting, training, supervising, coaching and motivating collection agents, energy officers.● Collections from tampered and poorly paying customers to ensure payments are made accordingto plan and reduce disabled and default rate.● Share weekly, monthly, and quarterly regional reports on collections, product faults, fraud &tampering cases in the region.● Advise management on best working approaches to improve collections, quality sales, and agentretention.● Spearheading strategies geared toward customer satisfaction and collections and sales.● Repossessions either voluntarily or involuntarily.

● Receiving calls from customers about product inquiries, payments, complaints, suggestionsetc.● Outgoing calls to default customers for payments, survey, following up with faulty products.● Resolving customer quarries so that customer satisfaction is achieved.● Customer service by providing solutions to any of their queries● Auditing agent’s details before onboarding to ensure the right information is captured● Follow up on new clients to ensure the right customer details are captured and right componentsreceived● Surveying to help improve agents’ well-being and inform management.● Ensuring customer satisfaction is achieved according to company standards.● Feedback tracking and reporting daily, weekly and monthly.

● Recruitment of agents to agents to sell, market and provide customer service to achieve regionalset targets● In charge of assets and team at the branch to ensure that there are no losses of assets.● Performing demonstrations especially among partners with real potential to purchase like largescale farmers both in crops and animals which may require solar irrigation systems, water pumpsolar systems.● Sell and generate leads to be followed up and also assign some to agents● Build and maintain robust relationships with existing and new clients to create future leads for thebusiness.● Troubleshooting and solving customers’ technical issues regarding our systems.● Training of agents constantly so as for them to maintain a high standard of performance.● Sales and marketing to build the company brand in the market.● Collections to ensure the company recovers from customers according to their payment plans.● Reporting findings in the market, especially on SWOT and PESTE

Responsible for; sports radio show, host, sports data collection

● Sales and marketing to ensure the company products are known in the market● Customer service by providing necessary feedback from the field and also supporting prospectswith interest rate, balance queries, and requirements.● Assessing credit worth of the new clients before advancing loans to them.● Credit assessment of client before lending to them to avoid lending to indebted clients.● Collections from poorly paying customers by visiting them and enforcing their pay arrears.● Reporting feedback from the field to help us serve customers better● Team leading by supporting the team with all the necessary support to ease their work.● Data Auditing of customers to ensure that information captured is right and dependable