Osalem Jegbefume, Msc Pmp Email & Phone Number

Mckinney, Tx, Us

Westford, Ma, Us

As a Principal Customer Success Engineer at NETSCOUT, I am highly skilled in network management and customer care. I have honed my ability to identify and resolve intricate network problems, providing exceptional service to all customers. My knowledge of customer relationship management and network best practices, coupled with my certifications in Cisco and project management, enables me to be an asset to the success of our customers and the organization. I am confident in my ability to deliver world-class support and contribute effectively to the success of our customers.• Worked as the primary Customer Support Engineer (CSE) for up to five clients, aiding with various enterprise network incidents.• Utilized NETSCOUT tools to minimize the Mean Time to Identify (MTTI) and Mean Time to Resolve (MTTR) of clients' issues related to Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Hypertext Transfer Protocol (HTTP), Transport Layer Security (TLS), Transmission Control Protocol (TCP), and other layer 7 protocols.• Collaborated effectively with customers and cross-functional teams, resulting in increased growth in NETSCOUT's business within the clients I served

Westford, Ma, Us

As a Technical Support Engineer, I use my expertise in telecommunication and computer networking, as well as my knowledge of UNIX/LINUX and other technical skills to install, integrate, troubleshoot, provision, and commission probes and servers used for monitoring telecommunication and enterprise and service provider networks. I work closely with clients to identify and overcome challenges that occur in their network, ensuring smooth operations.

Westford, Ma, Us

• Deploy and provide technical services for ATCA Tektronix Network Monitoring systems (Geoprobes)• Work closely with customers to understand their telecommunication networks and perform configuration of Tektronix products to customers standards• Interface with Tektronix engineers across various departments to resolve issues and share technical information• Integration, testing, administration and troubleshooting of telecommunications hardware and software systems (Geoprobes and Iris platforms)• Configuration and provision of the systems to customers' specs• Provide report management and analysis• Inter-department cross training• Develop and update procedures for installation, integration, test, and administration of Tektronix systems• Perform system acceptance testing with customers• Train customers on usage and administration of Tektronix systems

Kista, Stockholm, Se

• Converted BTS to BSC access (Abis interface) from ATM (T1) to IP backhaul• Installed Data Only Modules (DOM) in BSM and EM for EVDO sites• Executed Carier expansions and reconfiguration of BTSs• Migrated CDMA access 2G networks to 3G/LTE networks

Espoo, Southern Finland, Fi

• Performed Media Gateway software and hardware upgrades.• Assisted Field support engineers via call center in troubleshooting, installing and resolution of technical hardware/software issues involving core network elements and end to end telecommunications solutions.• Performed Atrium 5060 wireless soft switch software and hardware upgrades.• Wrote and executed approved MOPs for performing a variety of tasks involving Media Gateways, Cisco switches and the Atrium 5060 wireless soft switch.• Supported UMTS/GSM soft switches by troubleshooting and fixing any technical issues that arise.• Wrote and executed Unix shell scripts and Perl scripts for a sundry of tasks involving core network elements.• Resolved call processing issues and KPI issues using proper troubleshooting processes, call trace analysis and investigation of logs.• Acted as liaison to software developers in collecting data, providing requirements and recommendations and testing quality of software, MOPs and scripts.• Rehomed Media Gateways and performed decommissions of Call servers and Media Gateways

Espoo, Southern Finland, Fi

• Installed and configured the Atrium 5020 wireless soft switch as a DMSC, which are Netras or ATCA systems, for the T-mobile network nation wide.• Installed RNCs and Node Bs to the UMTS/GSM wireless soft switch. (UTRAN)• Wrote MOPs for a sundry of tasks involving core network elements.• Fixed call failures on the MSC in the T-mobile network using GeoProbe and other customized trace software.• Fixed cables and ran fiber from OC3 card and SS7 equipments to LGXs and DACs.• Provisioned BTS, BSCs and IWFs in the Atrium 5020 wireless soft switch.• Provision T1s, DS3s, and data links for T-mobile using Granite information.• Performed Rehomes of LACS and cell sites to BSCs and the Atrium 5020 wireless soft switch• Performed hardware and software upgrades by patching and reinstallation for sub-systems on the Atrium 5020 wireless soft switch.• Trained clients in the everyday use and maintenance of the Atrium 5020 wireless soft switch

Espoo, Southern Finland, Fi

• Provisioning of T1 circuits and services for customers.• Round the clock surveillance of Atrium 5020 wireless soft switch for multi national customers.• Troubleshooting and finding point of failure in the Atrium 5020 wireless soft switch when alarms show up on the Element Management System (EMS).• Ran UNIX and Perl scripts to query switch database for writing status reports.• Provided technical support on switches and Cisco routers. • Trained staff in the procedures for monitoring Atrium 5020 wireless soft switch.• Wrote procedures used in the effective monitoring of Atrium 5020 wireless soft switch.

London, England, Gb

• Inoculated entire network during virus rage.• Worked with the desktop and IT support team.• Completed and entered customer dockets and dispatched support technicians to distressed users.• Assisted in computer hardware and software maintenance and network administration.

Master Of Science - Ms, Computer Science

Bachelor Of Science - Bs, Physics