Analyze merchants’ payments-related issues, assist with disputes, and provide sustainable solutions for Governmental payment project (Gov pos)Collaborate with other internal teams such as project management team, fraud and risk, Pos & ATM reconciliation ,business development, optimization, and integration for cascading and/or escalations of merchants’ payment-related concernsWork closely with the stakeholders (Ministry of Finance) ( Public prosecution) (Agriculture Bank of Egypt) (Digital Egypt) (Ministry of Health) (Ministry of Tourism) and provide recommendations for back-end tools that improve customer serviceContribute to process improvement in merchant support by identifying sources of merchant issues, recognizing trends and sharing reports to the rest of the efinance team

Analyze merchants’ payments-related issues, assist with disputes, and provide sustainable solutions for Governmental payment project (Gov pos)Collaborate with other internal teams such as project management team, fraud and risk, Pos & ATM reconciliation ,business development, optimization, and integration for cascading and/or escalations of merchants’ payment-related concernsWork closely with the stakeholders (Ministry of Finance) ( Public prosecution) and provide recommendations for back-end tools that improve customer serviceContribute to process improvement in merchant support by identifying sources of merchant issues, recognizing trends and sharing reports to the rest of the efinance team

• Managed and operated Egyptian treasury single account system & governmental payment system and GFMIS projects at Egyptian government Managed and operated Egyptian fuel subsidy project at Red Sea Governorate• provide and presented all the technical services process at Red Sea Governorate for the company.

Check-in by Amadeus Altea DCS & meet and assist, and other customer support activities Boarding pass and Ensure on time departure for passengers Ramp supervisor for aircrafts Reservations and ticketing policies and procedures. Maintaining the service standards Security regulations Flight Management for flights

Visit client and present the different products and services. Achieve monthly & quarter Sales Target. Strong Presentation Skills Prepare reports including daily activity. Handle customer inquiries and provide solutions to their problems

 Coordinating with Main Office reading all sites activities. Coordinating for Monthly meeting with contractor. Coordinating with the Owner and all local concerned. Preparing Translation for any Arabic correspondence. Interim statement for the contractor & sub contractor. Handling information request and perform clerical function such as:Preparing correspondences, receive visitors, and schedule meetings