• Leadership & Management: Spearheaded IT infrastructure maintenance across all campus facilities including classrooms, laboratories, and libraries. Developed and enforced IT policies governing internet usage, network security, and data backup procedures.• Strategic Planning: Created and executed a comprehensive disaster recovery plan (DRP) aligning with institutional guidelines. Implemented user-support policies and managed a helpdesk to streamline IT service delivery.• Technical Oversight: Supervised 5400 network nodes, managing Cisco, Avaya, and Ruckus equipment. Directed the migration from 3Com to Cisco, ensuring seamless transition in switching, routing, and wireless infrastructure.• Security Management: Oversaw Fortigate firewall systems, IPS, web filtering, and VPN servers to ensure robust security protocols. Managed redundant WAN link gateways to guarantee uninterrupted connectivity.

• System Maintenance: Ensured efficient operation of computer systems, installing and configuring hardware, operating systems, and applications. Monitored and maintained networks, providing support through various channels.• User Assistance: Facilitated the rollout of new applications, created user accounts and profiles, and addressed password-related issues promptly.

Customer Satisfaction: Handled customer complaints, managed incoming calls, and ensured service level agreements (SLAs) were met. Resolved technical issues related to 2G, 3G, 4G, 5G, TDD, FDD, and fiber networks.• Technical Support: Provided expert technical support to uphold network key performance indicators (KPIs) and optimize network and service availability

• Inventory Management: Managed receiving and dispatching of goods, maintained stock levels, and documented stock movements. Conducted inventory counts and investigated discrepancies to ensure accurate reporting.• Supply Chain Coordination: Coordinated with customer service and logistics departments to monitor delivery schedules and customer orders. Built strong relationships with suppliers to secure quality service and cost-effective deals.

Leadership & Training: Led an expert adventure team in outdoor pursuits such as canyoning, hiking, and camping. Organized social initiatives including voluntary missions and environmental cleanups. Provided training and first aid during events