Osama Elmi Email & Phone Number

United Kingdom

• Developed and managed over 50 cross-channel campaigns using Salesforce, increasing customer engagement by 22%.
• Enhanced client engagement and experience by 30% using Salesforce Pardot and in-house CRM platforms.
• Researched and implemented new email trends and best practices, achieving an 18% increase in open rates.
• Constructed responsive websites and emails for campaign and event activities, boosting engagement rates by 31%.
• Crafted and launched analytical reports to clients, improving campaign performance by 12% through data-driven insights.
• Successfully completed campaigns within stringent time constraints, resulting in 20hr surplus contributing directly to company profitability.

• Implemented 10+ responsive front-end applications, demonstrating technical proficiency.
• Mentored 20+ self-starter developers, providing code reviews and career advice, leading to a 29% improvement in their coding skills.
• Ensured high-quality deliverables through effective problem-solving and attention to detail, reducing project defects by 15%.

• Taught GCSE Mathematics to 17 C/D students, improving their grades by an average of 2 levels.
• Assigned tailored questions and provided detailed feedback with personalized learning plans, resulting in a 31% increase in student performance.

• Successfully processed an average of 150 orders per day, ensuring accurate and timely dispatch to fulfil customer demands.
• Conducted regular quality checks on received goods, ensuring a consistent defect rate of less than 0.8% and maintaining high standards of stock quality.

• Cooperated with management to ensure all store needs were met.
• Confirmed proper labelling of finished items and ensured that they were packaged properly.
• Recognized on multiple occasions for outstanding service.