Osama Elwan Email and Phone Number

Highly skilled and results-oriented IT professional with 8+ years of experience in technical support, application management, and team leadership. Specializing in providing comprehensive support for diverse software applications and complex IT environments. Proven ability to manage complex technical issues, provide timely and efficient resolution, and maintain high levels of customer and employee satisfaction.Seeking a challenging position as a Senior Technical Support Specialist where I can leverage my expertise in:ERP Systems: Microsoft Dynamics AX 2012, Odoo 6Hardware & Software Troubleshooting: Resolving issues related to desktops, laptops, printers, servers, and various software applications.Active Directory & Windows Server: Managing users, groups, and group policies within a Windows Server environment.Problem-Solving & Process Improvement: Identifying root causes of technical issues and implementing solutions to prevent recurrence.