Osama is a seasoned professional focused on interoperability and clinical data management solutions. As General Manager and Operations/Program Manager for the Middle East, Asia, and Africa regions, he oversees strategic initiatives and J2's practice within the region.Osama has successfully led the implementation of the NABIDH Health Information Exchange (HIE) platform for the Dubai Health Authority (DHA) in partnership with InterSystems and IBM, demonstrating his capability in managing complex, large-scale projects. Additionally, he has spearheaded the successful delivery of Salesforce and HealthShare implementations for Summit CMD, Chadwicks Group (bespoke supply chain solution) and Mediclinic Group Southern Africa's own HIE and Clinical Viewer platform.Currently, Osama has established the J2 Interactive entity in the UAE, aimed at providing local support for HealthShare (including InterSystems TrakCare and IRIS), Salesforce Health & Life Sciences products, and managed terminology as well as complex interoperability solutions for providers and payers and medical devices. Osama has been working with wonderful partner organizations in driving forward the adoption and integration of advanced healthcare technologies in the region.

■ Covid-19 Update: Responsible for remote working setup for 150+ users (people, process, technology) and optimization of operating model.■ Cross-functional management of organisational operations.■ Attention to Risks and Controls.■ Implementation & management of healthcare solutions (including RCM, SOPs, CRM, Finance) Defining and documenting scope and objectives with project sponsors across the revenue cycle. Clients based across GCC region (KSA, UAE, & India)■ Identifying & generating proposals for potential projects to improve processes, cost to collect and cash yield■ Developing project plans with milestones, dependencies, realization schedules and tasks for complex projects or programs.■ Assembling project teams, assign responsibilities and tasks to participants and determine other resources required.■ Working closely with Information Technology to automate and manage processes.■ Collaborating with stakeholders to assess current state, remove barriers and improve performance.■ Facilitating accelerated improvement & action plan workouts to streamline the improvement process while efficiently managing resources. Redesigning and driving implementation of process improvements using process improvement methods■ Developing and managing revenue cycle project dashboards, results and benefits realization, track progress, identifying opportunities to accelerate implementation plans or creating corrective plans as needed.■ Developing, documenting and ensuring adherence to standardized processes and project reporting methodologies.■ Providing guidance to and support to the revenue cycle organization on change management and performance improvement strategies■ Develop and maintain a positive working relationship with all internal and external customers & Managing client relationships across multiple projects■ Ensuring federal and local health code compliance & Maintaining compliance with all company policies and procedures

■ Implementation & management of healthcare Revenue Cycle Management (including RCM, SOPs, CRM) solutions based on PMImethodology & best practices within the GCC in compliance ofdepartments such as DHA and MOH.■ Communicate with vendors & internal finance department obtainingRFP’s, RFIs & negotiating for the best quotation for product, delivery &service across IT infrastructure, software licenses, installation, staff &support services. Ensure all vendors meet company standards.■ Preparing SOW, project charter, AIM standard documentation to transferknowledge to wider project team. Ensure that project teams are staffed &skilled according to project requirements. Set up and management of RCM solution. ■ Produce training manuals for staff (Arabic & English). Keep teamsengaged & motivated to hit project milestones & targets. Streamliningoperational processes with IT infrastructure.■ Weekly status reporting to key stakeholders on KPIs & risks throughanalysis of time measurement and costs of projects and resources.■ Recruiting third party resources by providing job description &conducting interviews. Engage staff throughout testing, training, go-livesupport & optimization.

Oracle ERP EBS HCM implementation at King Faisal Specialist Hospital & Cancer Research Facility■ PMO responsible for delivery team to design, develop and deploy ERP HCM solution. Managed resources and coordinated with all stakeholders.Oracle ERP EBS at Musanada for their client, Government of Abu Dhabi■ Management of resources - both teams and development tools. Liaising with client to gather requirements for development of large scale Information system. Played key role in deployment and change management through training and awareness campaigns. PMO for program resources and reporting directly to program head for Abu Dhabi government shared services. Very challenging role and planning and execution required great detail with continuous reporting and analysis.■ Planning, forecasting, mobilizing and demobilizing resources for projects including consistent risk analysis. Assess business needs based on project plans including resource forecasting for project bidding process & business development of ERP functions.■ Produced specific training programs for over 17,000 employees (English & Arabic).■ Single point of contact for all functional & technical business leadership. Building valuable relationships with internal client. Managed ERP projects cross-functionally as well as policies & procedures during implementation process.

■ Single point of contact for GCC region.■ Recruit & train in-house management teams which were then outsourced to the armed forces & government hospitals across 6 countries. Clients also included Marriot, Hilton, Movenpick, IKEA, Aramco & the United Nations.■ Responsible for key HR functions - sourcing, compensation & benefits, QHSE practices, best benchmark HR practices. Analysed & evaluated team metrics, HR KPIs, training needs assessment & workforce indicators such as career development, employee engagement & retention.■ Produced region specific training programs & delivery methodology to be adopted by trainer teams (focused on CRM & QHSE) engaged with internal & external clients to measure effectiveness. Conversely recommended modifications & changes when required in order meet requirements of service delivery model.■ Forecasting recruitment needs & management of sourcing & on boarding requirements.■ Developed HRM Standard Operating Procedures and conducted capacity planning for Sodexo’s $350 million operation.■ Strategized with business units on how to achieve organizational goals to improve retention, succession planning & performance management. Yielded a reduction in employee turnover by 6% at the end of the fiscal year.■ Designed, developed and delivered comprehensive training module to Sodexo’s hospitality and facilities maintenance operations in the GCC. The objective was to re-invent execution of duties in the mind of our employees and how they conduct their work on client sites. This resulted in a great reduction in turnover and greater employee engagement.

■ First point of contact for all HR related queries.■ Time management, payroll and training & development for all staff.

Worked as an intern in Savola Group’s organizational development and training department to familiarize myself with the core processes and procedures of learning and development within a business. • Performed administrative functions such as training room preparation, due diligence of attendance and other resources required for training.• Edited, printed and bound all training manuals being produced by the department.• Conducted and collated first, second and third level assessment to report training success.