General Responsibilities:Handle and resolve business issues with Bank Misr (Refunds, POS, Online, Wallets)Onboard new merchants to the platform after data reviewMigrate accepted merchants received from Bank MisrManage acquirer reference numbers (ARN) with Bank MisrObtain proof of refunds through bank portalsTrain existing and new staff on systems and servicesTechnical Responsibilities:Deploy the latest updates to POS systems through the PAX storePerform bulk actions on internal systemsMaintain POS merchant data and merchant MCC codes with Bank MisrTest APK functionality with the product team, especially for consumer finance merchantsRegional Responsibilities:Oman:Resolve tickets through FreshdeskManage merchant activation on payment links and websitesUAE:Resolve tickets through FreshdeskManage merchant activation on payment links, websites, Tabby, Apple Pay, Google Pay, and Tammara servicesKSA:Resolve tickets through FreshdeskManage merchant activation on payment links, websites, Tabby, Apple Pay, and Tammara services

Merchant Cycle Management:Onboard new merchants and manage exits for consumer finance services.Create accounts for new merchants.Follow up with the field service team regarding POS delivery.Merchant Support:Handle and investigate merchant issues related to consumer finance services.Collaborate with internal teams (sales, customer service, partnerships) to resolve issues effectively.Provide real-time support through live chat to address immediate concerns.

Manage and distribute tasks to optimize team performance.Oversee task completion and ensure high-quality results.Recruit, hire, and train top talent to build a strong sales coordinator team.

Upload merchant legal documents into our system for compliance purposesDeploy Point-of-Sale (POS) terminals to new and existing merchants, ensuring a smooth setup process