- Owner of CHI COMBAT SYSTEM CANADA- 2nd Degree Black Belt in MMA- Chief Instructor

- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.- Provided Tier 1 IT support to non-technical internal users through desk side support services.- Assisted users in identifying issues and explained solutions to restore service and functionality.- Used ticketing systems to manage and process support actions and requests.- Monitored systems in operation and quickly troubleshoot errors.- Collaborated with supervisors to escalate and address customer inquiries or technical issues.- Documented support interactions for future reference.- Submitted service tickets for equipment maintenance requests.- Researched product and issue resolution tactics to address customer concerns.- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, Cisco Switches, Firewalls and aruba AP.- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.- Translated complex technical issues into digestible language for non-technical users.- Provided documentation on troubleshooting of technical processes to support desk staff.- Configured hardware and granted system permissions to new employees.- Using MS Azure active directory to manage users and their accounts- Using MS Exchange to manage user groups.- Used a network monitoring tool called Auvik to manage and track devices within the company.

- This was a 1 month contract in which I was contracted to work 7 days a week making sure that everything was set up before the elections started.- Received and processed stock into inventory management system.- Offering friendly and efficient service to customers, handled challenging situations with ease.- This was a government contract for the 2022 Elections.- I managed over 80 voting laptops as the only individual for the whole elections within the Burlington area.- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.- Configured hardware, devices and software to set up work stations for employees.- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.- Patched software and installed new versions to eliminate security problems and protect data.

● Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.● Expert at Apple device repairs such as: iPhones, MacBook, iMacs, iPads and many more apple devices.● Expert at window machine repairs such as laptops, PCs and tablets.● Expert in Data Recovery.● Assisted customers with sales to make sure customers purchased the perfect device.● Assisted customers in identifying issues and explained solutions to restore service and functionality.● Monitored systems in operation and quickly troubleshoot errors.● Resolved escalated issues by serving as subject matter expert on wide-ranging issues.● Promoted efficiency among departments with prompt resolution of system issues.● Responded promptly to incoming sales leads and requests for technical support.

● Drove team revenue totals by bringing in top sales numbers.● Generated and executed sales plans in an existing customer base to meet profit increase goals.● Furnished customers with exemplary service, helping build lasting, lucrative partnerships.● Collaborated with customers and asked questions to assess needs and budgets.● Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.● Tracked customer and supply chain details for precise and timely fulfillment.● Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.● Scheduled, updated and maintained product preparations and customer promotions.● Worked closely with commercial operational departments to schedule targeted promotional campaigns.● Branded products through effective salesmanship and maintained long-term relationships with clients.● Educated new sales staff on store policies and customer support operations.