Usama Wasim Email & Phone Number

Skills can be learned, and embracing diversity is invaluable.As a part of the E/Q-commerce industry, I have been able to conquer the Customer/Vendor Satisfaction, understood the market operations by exploring through 3 different verticals of previous organisation (foodpanda) implementing my ideas of hearing out the Vendor Complaints through a dedicated distro, minimizing the Vendor Onboarding process up to 3 business days. Retrained vendors through rigorous trainings, conducted bi-weekly audits to make sure the quality control. Scheduled surprise quick visits to verify & maintain the OPS KPI's. My biggest achievement is where I have engaged & converted a mix of ed./uneducated but skilled people accomplish a Virtually Interactive Training for enhancing their business's productivity using the best industry practices implementing a gamified training & interpreting the linguistics to the native language for them to learn, understand & apply to succeed in growing their businesses.I believe in spreading out the knowledge & transfer the learning process to the newcomers. It's my will to deliver all that I hold to let them start from now instead of starting it from the beginning. It's like achieving a milestone & let everyone be aware of its Highlights & Lowlights.

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  Iqra University (Official)

  Computer Science