I have 10 years experience in IATA travel agencies in GCC market( KSA-UAE-QR-KW-BH-EG) ••My skillsManagerial level:Lean of six sigma( white- yellow- green)Team management.Ownership and decision maker.Customer service:callcenter, On queue, Face to face, Off queue, Email and Social media customer service expert.- Coaching Technique user.- TO DO LIST, assign tasks, monitoring, using SMART technique to improve the revenues, with having a good environment for agents to work in.- Brain storm ability in crisis situations with decision making to resolve the issue.- Ability to work rotational shifts- Good dealer with teamwork.- Computing skills (ic3) (software- Microsoft office {word-excel-PowerPoint} - living online)- E-marketer (social media and paid advertisement and self studying SEO and planning techniques.- Speak: - English (excellent) / Arabic (excellent).- Photoshop (beginner-advanced).- Work under pressure.- Fast learner.- B2C experienced airlines ticketing sales.- Corporate airlines ticketing arranger.•making flight reservation with lowest fare or find the best route that suitable with the customer.•Issuing flight tickets.•Doing reissue on tickets manually or automatic.•Open suspended tickets.•Issuing EMD and refund the EMDs with residual values.•Doing refund manual or auto.*search for the best flight route with the best price to the customer* make holiday packages for various destinations.* follow up with customer to get their feedback about the trip and what is the advantages and disadvantages they saw to develop our service.* VIP service with professional customer service via phone- email- whatsapp and different communicating channels.* cruise reservation.* worldwide car rental.* preparing tourism visa documents for (Schengen visa- Chinese- etc)