Osama Fayez Elsayed Email & Phone Number

Oman

Oman

• Overseeing global services delivery strategy, implementation, management and compliance with CL strategy within MEA Region.
• Define, maintain and manage service delivery models aligned with the client.
• Established centralized MEA team for support and delivery across the region.
• Responsible for revenue, cost, profile & loss across MEA projects.

Sultanate Of Oman

• Managed Bayan Project to the final acceptance and customer satisfaction.
• Define, maintain and manage service delivery models aligned with the client.
• Participated in Bayan winning the best integrated government system in Oman 2018.

General Authority Of Customs - Doha, Qatar.

• Managed support groups and level operations for Qatar Customs Clearance Single Window. Drove 24x7 team operations and implementations to achieve SLAs. Leveraged knowledge of SDLC best practices and Change/Release.
• Served as Transition Manager to take over Single Window App.
• Successfully planned and directed critical implementations and integrations.
• Conceptualized and implemented change management processes for diverse operations.
• Achieved improved customer satisfaction scores by exceeding SLA targets consistently.
• Participated in Saudi Arabia integration, in addition to MOI and other OGAs integrations.

British Petroleum Project (BP Egypt)

• Collaborated closely with BP IT&S and IT Operations Management teams as SPOC to deliver services in alignment with contract, policies, and procedures. Oversaw and supported daily IT operations including multiple.
• Proactively identified and aggressively resolved gap through the analysis of survey from Customer & Service Delivery Engineers.
• Increased customer satisfaction and contract renewal with the implementation of value-driven study and resolution of all gaps identified.
• Built, delegated, and support ITIL processes such as Incident and Change Management.
• Earned Appreciation Certificate from BP Energy Management for excellent performance.

ITS - GDC

• Managed Service Desk team in remote and physical support of offices in 18 countries, delivering comprehensive support to end users on the 24x7 basis. Managed on-site engineers for 5 locations throughout Egypt, served.
• Launched centralization service approach applied to operations in Middle East branches.
• Successfully established strong, devoted delivery team with the diverse skill set able to provide 24x7 support on all sites.
• Effectively applied ITIL service processes from Incident & Problem Management to change management cycles, and transferred ITIL knowledge global team members.
• Played integral role in culture shift and growth from local IT support mentality to remote and centralized support approach.
• Mentored junior team members and peers to complete ITIL certifications and identify continuous improvement opportunities.

Suez Canal Container Terminal (SCCT)

Suez Canal Container Terminal (SCCT) is a private joint venture company which has obtained the concession to build, operate, and manage this new terminal; SCCT now became one of APM terminals. Monitor and manage File servers, Email server service, Internet Connectivity, and Network Traffic. Leading the Tech. Support Engineer team during day and night.

RAYA ACADEMY is one of leader of Academic Training and Professional Services in Worldwide; it is also a CTEC "Certified Technical Educational Center" from Microsoft and Business Partner.; Maintaining and administering the company's network (Routers, Switches, Modems, Etc) under Windows 2000 environment.Supervise and manage the IT support team to reach the.

Raya is the largest Egyptian national holding company specializing in the IT and Telecommunication industries. With focus on the Middle East and Africa, Raya owns several subsidiaries operating in five different lines of business and professionally covering all aspects of the IT and TelecommunicationsResponsibilitiesParticipated in Brokerage project, which.

Helped offshore customer in the usage of the company-wide apparel applications.Tested software to ensure its conformance to the standard quality.

Sakhr is the world leader in Arabic language processing technology, the company pioneered a new generation of Arabic Natural Language Processing (NLP) technologies at a time when international software developers were reluctant to sponsor any serious research or development to accommodate a difficult native language such as Arabic.; Tested software.

Postgraduate Degree, Business Administration Diploma

Bachelor'S Degree