Osamah Alafghani Email and Phone Number
Highly skilled General Manager at Uncle Fluffy, and throughout my career, I have gained extensive experience in a variety of fields, showcasing my versatility and adaptability. My journey began as a flight attendant, where I honed my interpersonal skills and learned the importance of customer satisfaction.From there, I transitioned into the realm of sales, mastering the art of negotiation and client relations. This experience laid the foundation for my venture into human resources as well. My ability to understand diverse roles and responsibilities became evident as I explored different sectors.Not content with staying within traditional career paths, I delved into the world of acting, where I embraced creativity and learned to think on my feet. This foray led me to explore directing, where I developed leadership skills and a keen eye for detail.Now, armed with a rich and diverse skill set, I am eager to contribute my expertise in any field that aligns with my profile. I bring a unique perspective, adaptability, and a passion for excellence to any role, making me a valuable asset to Uncle Fluffy or any organization seeking a dynamic and accomplished professional.
Uncle Fluffy Franchise
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General ManagerUncle Fluffy Franchise Jan 2021 - PresentMakkah, Saudi Arabia• Monitored and evaluated teams, identifying, and targeting opportunities for improvement.• Implemented effective customer service procedures to encourage positive feedback.• Tracked KPIs to drive profitability and target delivery.• Recruited top-performing candidates to build staff retention and team performance.• Delivered business strategy to drive revenue and operational efficiencies.• Developed new products and expanded existing product lines to increase profitability.• Improved brand awareness with targeted marketing campaigns and industry engagement.• Executed integrated advertising campaign across multiple media channels.• Negotiated with suppliers to minimize costs and enhance service delivery.• Increased profitability by coordinating consistent floor merchandise plan changes to drive sales. -
Quality ManagerRelish The Joy Of Taste Dec 2019 - Mar 2020Makkah, Saudi Arabia• Implemented, streamlined, and managed an effective QMS, identifying gaps and facilitating improvements.• Verified the right process, training and measures were in place, employing.• Oversaw all quality-related issues, driving problem-solving techniques and corrective actions to maintain high levels of customer satisfaction.• Prepared detailed quality system reports that earned 100% positive feedback from senior management.• Assessed damage to advanced equipment, taking action to prevent reoccurrence.
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Center ManagerCambridge Weight Plan Sa Jun 2016 - Jul 2019Makkah, Saudi Arabia• Managed the work and performance of more than 22 employees.• Checked facility, employee work and service levels on a regular basis to maintain compliance with company and industry standards.• Prepared annual budgets with controls to prevent overages.• Managed purchasing, sales, marketing, and customer account operations efficiently.• Trained employees on the proper performance. -
Director Of PlanningSultan'S Steak House May 2015 - May 2016Jeddah, Makkah, Saudi Arabia• Evaluated research findings to provide key development insight.• Developed operational and administrative procedures to enable successful R&D operations.• Innovated current working practices to progress research scope.
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Flight Attendant/SupervisorSaudi Arabian Airlines Feb 2003 - Apr 2015Jeddah, Makkah, Saudi Arabia• Crew which leads the stewards and hostess on board• Meet them and distribute tasks to them and then guide them on the plane and evaluate them.• Also, monitor aircraft supply and maintenance reports and ensure the safety and cleanliness of the aircraft.• Work on the comfort of passengers and solve their problems and ensure their full satisfaction during the trip• Work on the comfort of passengers and solve their problems and ensure their full satisfaction during the trip.• Education• Managed staff rotas, planning workloads effectively and strategically.• Maximize storage space by directing passengers in correct ways of stowing luggage in overhead compartments and under seats. -
SellerAl Hokair Group Jul 2002 - Sep 2002Makkah, Saudi Arabia• Integrated to improve efficiency of check out sales.• Adapted selling technique for customers in order to sell successfully to a wide range of customers.• Increased customer experience scores and diversified services by providing after sales services.• Identified and targeted potential customers by facilitating easy buying process and selling to customers' specific needs.
Osamah Alafghani Education Details
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English Literature
Frequently Asked Questions about Osamah Alafghani
What company does Osamah Alafghani work for?
Osamah Alafghani works for Uncle Fluffy Franchise
What is Osamah Alafghani's role at the current company?
Osamah Alafghani's current role is Operations Management | Sales Professional | Marketing | Human Resources Management | Coaching & Mentoring | Leadership Skills.
What schools did Osamah Alafghani attend?
Osamah Alafghani attended King Abdulaziz University.
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