Osama Ismail Email & Phone Number

United Arab Emirates

Karāchi, Sindh, Pakistan

1. Project Management: Manage cross-functional teams to deliver projects on time, within scope, and aligned with client needs.2. Account Management: Build strong client relationships, acting as a trusted advisor and ensuring satisfaction throughout the project lifecycle.3. Business Development: Identify growth opportunities, develop proposals, and present innovative solutions to secure and expand client accounts.4. Technical Leadership: Bridge the gap between technical… Show more 1. Project Management: Manage cross-functional teams to deliver projects on time, within scope, and aligned with client needs.2. Account Management: Build strong client relationships, acting as a trusted advisor and ensuring satisfaction throughout the project lifecycle.3. Business Development: Identify growth opportunities, develop proposals, and present innovative solutions to secure and expand client accounts.4. Technical Leadership: Bridge the gap between technical teams and clients, leveraging my understanding of mobile and web technologies to drive successful outcomes. Show less

Karāchi, Sindh, Pakistan

PIPELINE VALUE GENERATED IN Q2,Q3 &Q4: £432,221.12 NET SALES ACHEIVED: £87,422.76Commercial Excellence:• Support the strategy ensure research and market intelligence is fed into the CRM, ensure accurate CRM database is always available and generate new business by cold calling, warm calls and through campaigns.• Ensure CRM tool is updated, with regards to baseline data such as contact, emails, addresses. brands sold, contact strategy etc., such that timely and accurate… Show more PIPELINE VALUE GENERATED IN Q2,Q3 &Q4: £432,221.12 NET SALES ACHEIVED: £87,422.76Commercial Excellence:• Support the strategy ensure research and market intelligence is fed into the CRM, ensure accurate CRM database is always available and generate new business by cold calling, warm calls and through campaigns.• Ensure CRM tool is updated, with regards to baseline data such as contact, emails, addresses. brands sold, contact strategy etc., such that timely and accurate reporting is generated and a pipeline is built to achieve conversion.• Secure lead generation by cold calling and following up with Company literature.• Submit quotes to customers and follow up to close deals.Marketing & Lead Generation:• To market using the CRM system, updating pipeline to include emails and to ensure regular follow-up to direct mail campaigns by reaching out to customers.• Manage personal activity and pipeline to ensure personal targets are achieved with weekly sales targets and appointments.• Ensure timely and accurate reporting of activity and results using CRM and other systems as required and advised from time to time to present at weekly sales meetings. Show less

Karāchi, Sindh, Pakistan

• Responsible to manage case routing with respect to priority, modality expertise, physician schedule, and case volume.• Provide weekly follow up reports to include issues encountered during the shift to facilitate physician and client management to improve overall departmental performance.• Responsible for answering all incoming calls, email requests and complaints from physicians and clients, in an effective and professional manner in a fast moving environment.• Monitor work-lists… Show more • Responsible to manage case routing with respect to priority, modality expertise, physician schedule, and case volume.• Provide weekly follow up reports to include issues encountered during the shift to facilitate physician and client management to improve overall departmental performance.• Responsible for answering all incoming calls, email requests and complaints from physicians and clients, in an effective and professional manner in a fast moving environment.• Monitor work-lists on designated software to ensure TAT requirements are satisfied through a proactive approach and prompt response.• Assume complete responsibility for daily work-lists and timely delivery of reports to ensure the quality of deliverables to client satisfaction.• Perform regular checks on pending tasks including open tickets and complete shift tasks in a timely fashion to ensure smooth shift handover.• Liaison with the technical team to communicate software issues experienced by the client. Show less

Karāchi, Sindh, Pakistan

• Acting as the consumers' voice, collaborate with internal teams and stakeholders, ranging from product to marketing to operational teams always looking to improve loyalty and retention.• Develop an understanding of our customer's segment and behaviors, drive actions to support engagement, and remove purchase barriers taking into account order specificities and customer profiles to increase service quality and nurture relationships with our foodies.• Build specific lifecycle actions/… Show more • Acting as the consumers' voice, collaborate with internal teams and stakeholders, ranging from product to marketing to operational teams always looking to improve loyalty and retention.• Develop an understanding of our customer's segment and behaviors, drive actions to support engagement, and remove purchase barriers taking into account order specificities and customer profiles to increase service quality and nurture relationships with our foodies.• Build specific lifecycle actions/ methods to recognize (complains/ unsatisfied), reward (super users), retain (complains/ unsatisfied) or re-engage (60/120DDF).• Identify key areas of improvement across foodie journey (from signup to superuser) to reduce frictions and increase loyalty.• Aid Marketing team in developing communication-based on prevalent queries/ pain points. Show less

Internship in IT Department

Pre-Masters, Business Management

Bsc In Computing, Information Technology

Activities and Societies: 1. UPSU Member 2. UoP Pakistani Society Member Core modules: -User experience design -Individual Project.