Osama Mohammed Ibrahim Email & Phone Number

Sudan

Mauritania

• Managing operations of Chinguitel Network (NOC – including NPO – and FM)• Leading Digital Transformation of MS operations

Sudan

• Shaping Digital opportunities• Developing the business solutions for Digital opportunities based on Huawei tools portfolio• Supporting the delivery of Digital solutions

Sudan

Main responsibilities – within Zain Nile MS project – are:• Creating Quality plan according to contract clauses and customer requirements• Evaluating and controlling business processes performance• Performance assessment of members/contractors in terms of Huawei EHS standard • Managing risk assessments and mitigation plans• Managing Information Security periodic audits, reviews, incidents, and changes• Managing the whole lifecycle of business continuity and disaster recovery program• Ensuring compliance with the Customer/Huawei standards and best practices

Khartoum, Sudan

Main responsibilities are:• Assuring establishment of mid/long term OSS roadmap• Assuring overall OSS solutions design quality, robustness, and flexibility• Requirements definition and specifications demand to OSS solutions• Project management of complex OSS Transformation programs and projects• Supplier solution/application review and acceptance• Negotiating and maintaining vendors’ SLAs• Managing operations, administration and maintenance of all OSS applications• Managing new changes/configurations, vendor escalations/liaison • Driving and managing OSS in-house developed solutions• Managing documentation of OSS architectures and designs• Capacity building and performance management of OSS team members

• Drive the implementation and integration of Quality Management Systems• Manage the development and maintenance of a Zain SD process model• Identify opportunities for Business Processes development• Formalize and quality-assure Business Processes• Support Departments in their Business processes improvement• Mentor departmental staff, supervisors, and technical support • Coordinate with internal audit on defining actions to address their findings• Access business management tools and reports/review corrective action plans

Khartoum, Sudan

Main responsibilities are: • Managing 24x7x365 (GSM/WCDMA) Network surveillance processes and activities • Managing Customer Care technical support (Customer complaints)• Organizing and managing NMC resources planning• Designing and implementing processes, procedures, and tools for NMC work• Ensuring NMC efficiency, maintaining OLA/SLAs, and Quality of Service (QoS)• Design and Control of NMC work schedules• Managing Planning, Implementation, and Operation of all NMSs• Managing NMS new changes/configurations, vendor escalations, and projects• Reporting required information for all concerned parties• Capacity building and performance management of NMC team members

Khartoum, Sudan

Was responsible for: • Coordinating the network maintenance/activities efforts• Processing both internal and external escalations in outage/Degradation situations• Maintaining system documentation, proper NMC monitoring and escalation tools• Service provisioning and Customer care support

Khartoum, Sudan

Worked in: • Radio and Transmission field Operation and Maintenance• BSS/RAN field related configuration activities

Sudan

Taught computer science curriculum to high school students