Osama Saeed Email & Phone Number

United States

• Analyzed and interpreted specialized datasets on RLHF training projects, being awarded the top performer status exceeding targets by up to 55% while maintaining high quality.• Summarized complex content into logical blocks, reducing processing time by 30% for model validation.• Provided actionable feedback across pre-defined metrics on model outputs, resulting in a 15% increase in accuracy over three months.• Developed innovative scenarios that enhanced LLM capabilities, contributing to a 25% reduction in error rates.• Successfully managed a flexible work schedule, achieving 100% project deadlines while collaborating with cross-functional teams.

Islamabad, Islāmābād, Pakistan

• Acted as the bridge between customers and various departments, ensuring a seamless customer experience journey. I tracked customer satisfaction scores and reduced complaints by 20% within six months.• Defined, shaped, and implemented a comprehensive CX strategy, aiming to increase NPS by 15 points within a year.• Collaborated with teams to optimize processes, products, and technology, reducing response time by 30%.• Analyzed feedback, identifying pain points and opportunities, resulting in a 25% increase in retention.• Monitored interactions to ensure adherence to brand values, maintaining a satisfaction rating of 90% or higher.• I innovated on the customer experience, driving positive changes and achieving a 10% increase in lifetime value.

Islamabad, Islāmābād, Pakistan

Pakistan

- Served over 20 clients in various industries, including education, asset management, link-sharing, e-commerce, and mobile applications.- Completed more than 30 projects, consistently delivering high-quality designs that meet client needs and expectations using design tools including Figma, Adobe Photoshop & Balsamiq.- Achieved a 25% average increase in user satisfaction and a 30% improvement in task efficiency across projects.- Boosted user engagement by 35% and retention rates by 20% through innovative and user-friendly designs.- Secured a 40% rate of return customers, indicating strong client satisfaction and ongoing trust in design capabilities.

Islamabad, Islāmābād, Pakistan

• Delivered 15 compelling presentations to foreign clients, resulting in partnerships with 80% of targeted educational institutes;• Increased brand visibility by 30% through active participation in industry events like, generating 150 leads.• Enhanced sales performance metrics by 25%, generated 20 reports with actionable recommendations to optimize sales• Improved email marketing plans by 15%, drafted 50 HTML emails with an average engagement rate of 25%.• Onboarded 6 clients onto the E-Learning SaaS platform in the first 3 months, achieving an onboarding efficiency of 90%• Procured IoT equipment for STEM Learning including Arduino based Robotics kits, 3D printers, laptop computers at a discount.• Generated 4000+ leads using ZoomInfo, LinkedIn and google and organized them in Salesforce CRM and Google Sheets

Islamabad, Islāmābād, Pakistan

•Took Part in Recruiting, training, and guiding business development staff.•Provided insight into product development and competitive positioning.•Analyzed financial data and developing effective strategies to reduce business costs.•Collaborated with company executives to determine the most viable, cost-effective•Utilized CRM software to manage and track leads, resulting in a 25% increase in sales•Developed and implemented a CRM strategy to streamline communication with•Trained and mentored team members on the effective use of CRM tools to improve and increase company profits.

• Developed connections with new clients to meet sales targets and give them information about new features, products, and alternatives. • Closed Sales and met targets specified by the divisional management. Strategically engage with consumers; directly handle transactions, interest rates, leases, and financial needs before getting clearance from the dealership manager and F&I manager. • Determined the availability, cost, and alternatives for new and used vehicles after qualifying warm leads. • Tasked with keeping up with new items and trends • Clients were made aware of the dealer services and goods that were related, such as extended warranties.

Bachelor Of Business Administration - Bba, Supply Chain Management, 3.07

General Certificate Of Education Advanced Level, Accounting, Business Studies And Economics

General Certificate Of Education Ordinary Level, Pure Sciences