Osama Saeed Email & Phone Number

United States

• Analyzed and interpreted specialized datasets on RLHF training projects, being awarded the top performer status exceeding targets by up to 55% while maintaining high quality.
• Summarized complex content into logical blocks, reducing processing time by 30% for model validation.
• Provided actionable feedback across pre-defined metrics on model outputs, resulting in a 15% increase in accuracy over three months.
• Developed innovative scenarios that enhanced LLM capabilities, contributing to a 25% reduction in error rates.
• Successfully managed a flexible work schedule, achieving 100% project deadlines while collaborating with cross-functional teams.

Islamabad, Islāmābād, Pakistan

• Acted as the bridge between customers and various departments, ensuring a seamless customer experience journey. I tracked customer satisfaction scores and reduced complaints by 20% within six months.
• Defined, shaped, and implemented a comprehensive CX strategy, aiming to increase NPS by 15 points within a year.
• Collaborated with teams to optimize processes, products, and technology, reducing response time by 30%.
• Analyzed feedback, identifying pain points and opportunities, resulting in a 25% increase in retention.
• Monitored interactions to ensure adherence to brand values, maintaining a satisfaction rating of 90% or higher.
• I innovated on the customer experience, driving positive changes and achieving a 10% increase in lifetime value.

Islamabad, Islāmābād, Pakistan

Pakistan

- Served over 20 clients in various industries, including education, asset management, link-sharing, e-commerce, and mobile applications.- Completed more than 30 projects, consistently delivering high-quality designs that meet client needs and expectations using design tools including Figma, Adobe Photoshop & Balsamiq.- Achieved a 25% average increase in.

Islamabad, Islāmābād, Pakistan

• Delivered 15 compelling presentations to foreign clients, resulting in partnerships with 80% of targeted educational institutes;
• Increased brand visibility by 30% through active participation in industry events like, generating 150 leads.
• Enhanced sales performance metrics by 25%, generated 20 reports with actionable recommendations to optimize sales
• Improved email marketing plans by 15%, drafted 50 HTML emails with an average engagement rate of 25%.
• Onboarded 6 clients onto the E-Learning SaaS platform in the first 3 months, achieving an onboarding efficiency of 90%
• Procured IoT equipment for STEM Learning including Arduino based Robotics kits, 3D printers, laptop computers at a discount.

Islamabad, Islāmābād, Pakistan

• Took Part in Recruiting, training, and guiding business development staff.
• Provided insight into product development and competitive positioning.
• Analyzed financial data and developing effective strategies to reduce business costs.
• Collaborated with company executives to determine the most viable, cost-effective
• Utilized CRM software to manage and track leads, resulting in a 25% increase in sales
• Developed and implemented a CRM strategy to streamline communication with

• Developed connections with new clients to meet sales targets and give them information about new features, products, and alternatives.
• Closed Sales and met targets specified by the divisional management. Strategically engage with consumers; directly handle transactions, interest rates, leases, and financial needs before getting clearance from the.
• Determined the availability, cost, and alternatives for new and used vehicles after qualifying warm leads.
• Tasked with keeping up with new items and trends
• Clients were made aware of the dealer services and goods that were related, such as extended warranties.

Bachelor Of Business Administration - Bba, Supply Chain Management, 3.07

General Certificate Of Education Advanced Level, Accounting, Business Studies And Economics

General Certificate Of Education Ordinary Level, Pure Sciences