Osama Shimy Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Running Projects:- Comprehensive residential maintenance and management system on Odoo ERP.Achievements:- Successfully implemented Odoo ERP system in the organization to cover the organization CRM, and Real Estate sales needs.- Established a call center environment within the company's sales office, enhancing the organization's customer engagement capabilities.- Developed a comprehensive workflow on Smartsheet that streamlined processes across the organization's purchasing, finance, HR, sales, and operations departments.Routine Tasks:- Odoo technical and functional support support.- Managing our Emails and websites. - Provide technical support for the group companies.

Riyadh, Saudi Arabia

Mokalasah is a call center company,Achievements:- Resolved a persistent technical issue that was causing poor call quality in the organization's telephony system, significantly improving the agents experience.- Designed and deployed a robust, scalable network infrastructure to support the organization's new facility, ensuring it met both client SLA requirements and the strict SAMA cybersecurity regulations required for the work the organization performs- Leveraging my deep market expertise, I significantly reduced the IT infrastructure costs for the organization's new facility by 80%, delivering substantial cost savings.- Developed a automated Call system (Auto dialer) which improved employees performance by 40%.Routine Tasks:- The configuration and maintenance of our network environment which includes: vSphere hypervisor, Windows server (Active Directory, File Sharing,DHCP, DNS, WSUS), Firewall, and the storage device (NAS).- 3CX call system configuration, administration, and monitoring.

Saudi Arabia

Achievements:- Designed and deployed a robust, scalable network infrastructure to support the organization's technology needs and growth.- During the company's growth phase, I successfully migrated the data center 3 times, completing each migration with just a single day of downtime over a weekend, as the organization expanded and relocated its headquarters.Routine Tasks:- Provide Level 2 technical support for for our support staff.- The configuration and maintenance of our network environment.- Web services management (on AWS and cPanal traditional hosting).- Process Automation using PowerShell and Python.

Al Olaya Street, Al Akaria 3, Office 727

Achievements:- Developed and implemented comprehensive IT policies that aligned with ISO 9001 standards, enabling the organization to successfully obtain the ISO certification.- Developed an interactive budget Excel document that adhered to accounting reporting standards. This reduced the time required to generate the yearly budget from 2 months to a single week and enabled the completion of variance analysis in a single day instead of 2 weeks time.- Created a digital signature system within the organization, facilitating the transition to a paperless workflow.Routine Tasks:- The configuration and maintenance of our network environment which includes: vSphere hypervisor, Windows server (Active Directory, File Sharing,DHCP, DNS, WSUS, Certificate services, deployment services, etc.), Firewall, switches, and storage devices (Tape, NAS).- Provide technical support for Windows and MAC computers, printers, and smart phones.- Web services management (on AWS and cPanal traditional hosting).

Saudi Arabia

*** High School Summer job ****
- Installing smart board hardware and software
- installing network points and cabling
- PC software installation (Windows, Office, antivirus, etc.)
- PC building and maintenance (power supply, CPU, RAM, etc.)
- PC network and windows configuration.