• Oversee entire computer network for EMS on both campuses and ensure compliance with FIU IT Security policies• Maintain MacOS server providing remote management to Apple devices• Implemented new line management system QLess to improve operational efficiency• Manage group policies in Active Directory• Manage ImageNow, PantherSoft, Salesforce, and other technical platforms including user creation. • Provide reports regarding utilization statistics, student traffic… Show more • Oversee entire computer network for EMS on both campuses and ensure compliance with FIU IT Security policies• Maintain MacOS server providing remote management to Apple devices• Implemented new line management system QLess to improve operational efficiency• Manage group policies in Active Directory• Manage ImageNow, PantherSoft, Salesforce, and other technical platforms including user creation. • Provide reports regarding utilization statistics, student traffic, operational efficiency and other reports as requested. Show less

• Provide technical support to 100+ users with hardware, software, printing, and network issues• Monitor and maintain AD domain and Electronic Medical Records database• Set up new work stations for clients and install user applications and programs as required• Diagnose software and hardware issues and re-image systems as necessary• Perform clean Windows installations when required • Assist setting up Polycom systems for video conferences, webinars, and… Show more • Provide technical support to 100+ users with hardware, software, printing, and network issues• Monitor and maintain AD domain and Electronic Medical Records database• Set up new work stations for clients and install user applications and programs as required• Diagnose software and hardware issues and re-image systems as necessary• Perform clean Windows installations when required • Assist setting up Polycom systems for video conferences, webinars, and trainings• Arrange the installation and activation of Ethernet drops and analog lines• Implementation of new technologies on student health care field• Management, configuration, and maintenance of all servers & Electronic Medical Record system• Configuration and management of Counseling and Psychological Services (CAPS) SharePoint sites Show less