Who is Osanda Dahanayaka? Overview
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Quick answer
Osanda Dahanayaka is listed as Co-Founder at Enigmox, based in Colombo, Western Province, Sri Lanka. AeroLeads shows a work email signal at traxretail.com and a matched LinkedIn profile for Osanda Dahanayaka.
Osanda Dahanayaka previously worked as Data Specialist, Data Acquisition Services at Trax Retail and Global IT Support Specialist - NOC at Trax Retail. Osanda Dahanayaka holds Diploma, Information Technology from Esoft Metro Campus.
Company email context
Email format at Enigmox
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{first}.{last}@traxretail.com
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Profile bio
About Osanda Dahanayaka
I have over 5 years of experience working in 4 different jobs. Currently, I Currently working as the Global IT support specialist at Trax Retail, where I have to handle issues and requests reported by internal and external customers through JIRA, following up on outstanding tickets to ensure timely resolutions for the customers using advanced tools such as Jira, Confluence, Robomongo, Loggly, and Grafana Dashboards.I'm deeply passionate about helping and provide the customer service with high quality with in the time.During my career life, I have gained two promotions because of my excellent working skills and fast learning ability.Previously, I worked at Global System Solutions International as a Planorama Regional Team Lead for APAC, EMEA, and AMER 3 teams in the IMBO Department, identifying the customer demands, assessing, maintaining, and resolving issues with the support of the team members.If you catch me outside of work, I'm an adventurous traveler too.I also like meeting new people all around the world and making connections with them.Feel free to reach out at,* Facebook @Osanda.Dahanayaka * Skype @Osanda Dahanayaka
Current workplace
Osanda Dahanayaka's current company
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6 roles
Osanda Dahanayaka work experience
A career timeline built from the work history available for this profile.
Data Specialist, Data Acquisition Services
Current
Apr 2024 - Present
Global It Support Specialist - Noc
- Trax Retail is a multinational company which is the world's leader in image recognition for retail service. Providing leading technology & market data services to tier one manufacturers in over 45 countries.Currently.
- Handling issues and requests reported by internal and external customers through JIRA and ServiceNow (L1 & L2 Support).
- Following up on outstanding tickets to ensure timely resolutions.
- Troubleshooting issues related to Trax Retail mobile app and escalating issues that require further assistance to L3 Support & Development Team.
- Proactively monitoring production systems by using industry standard tools (PRTG, Pagerduty, Grafana Dashboards) to identify and take action for potential areas of risks before affecting the internal and external.
- Communicate with various departments to identify, analyze and mitigate the issues.
Nov 2022 - Apr 2024
Planoram Regional Team Lead - Apac Emea & Amer (Imbo)
Responsibilities: * Identifying the customer demands, assessing, maintain and resolving issues with the support of the team members.* Reporting the findings to Head Of Department.* Identifying, Self Learning and Implementing new methods to improve the customer Experience.* Handling the team with giving supportive ideas, advice, monitoring and helping them.
Jul 2021 - Nov 2022
Operational Specialist - Apac (Imbo)
Responsibilities: * Fulfill the project requirements of the clients and requirements of the Trax Team.* Closely work with clients/ Trax team Via Jita Tickets.* Adhere to all standard process and check list.* Follow all service level agreements (SLA) to deliver High Quality Services.* Contact the Clients and Trax Teams to discuss about the updates.*.
May 2019 - Oct 2021
Quality Assurance Technician
Global System Solutions International (Pvt) Ltd. is a BPO company providing its services to Trax Retail, a multinational company which is the world's leader in image recognition for retail. Providing leading technology & market data services to tier one manufacturers in over 45 countries.Responsibilities:* Identify the correct images and tag them.
Dec 2018 - Apr 2019
2 education records
Osanda Dahanayaka education
Diploma, Information Technology
Higher National Diploma, Information Technology
FAQ
Frequently asked questions about Osanda Dahanayaka
Quick answers generated from the profile data available on this page.
What company does Osanda Dahanayaka work for?
Osanda Dahanayaka works for Enigmox.
What is Osanda Dahanayaka's role at Enigmox?
Osanda Dahanayaka is listed as Co-Founder at Enigmox.
What is Osanda Dahanayaka's email address?
AeroLeads has found 1 work email signal at @traxretail.com for Osanda Dahanayaka at Enigmox.
Where is Osanda Dahanayaka based?
Osanda Dahanayaka is based in Colombo, Western Province, Sri Lanka while working with Enigmox.
What companies has Osanda Dahanayaka worked for?
Osanda Dahanayaka has worked for Enigmox, Trax Retail, and Global System Solutions International - Gss.
How can I contact Osanda Dahanayaka?
You can use AeroLeads to view verified contact signals for Osanda Dahanayaka at Enigmox, including work email, phone, and LinkedIn data when available.
What schools did Osanda Dahanayaka attend?
Osanda Dahanayaka holds Diploma, Information Technology from Esoft Metro Campus.
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