Providing strategic leadership, direction, and support to my team members. We are on a mission to give every Nigerian access to excellent financial services.

- 100% uptime in the last 6 months of operation.- Manage all aspects of cloud infrastructure using GCP (Cloud armor, Google Kubernetes engine, Compute engine, Firestore, Cloud Storage, Cloud Vision, Cloud Logging, Cloud VPC, Cloud Build, Cloud Run- Configured Google Kubernetes Engine and Cloud run for production and staging environments respectively.- Set up end-to-end monitoring and alerting on all critical aspects of the system to ensure notifications of possible issues for all systems.- Service capacity planning and demand forecasting, software performance analysis and system tuning.- Configured and deployed an instance of Meilisearch on our GKE cluster to add full text search to a Cloud Firestore Database- Setup a data warehouse using Big Query. Utilized Cloud Functions to listen for inserts and updates to our production database and stream changes to Big Query.- Configured VPN Gateway for secured direct connectivity to NIBSS (Nigerian Interbank Settlement System) SOAP Web Service. Built microservice to integrate with NIBSS SOAP service.

- Built a robust, secure, and scalable core banking application (currently at 11k+ active users), using Golang for the back-end and Vue.js for the company facing front end. Saving the company >$24,000 in infrastructure spend.- Implemented clean architecture pattern with clear separation of concerns to “future-proof” the app and allow ease of decoupling to microservices in the future.- Utilized Google’s Vision API to combat fraudulent account opening through liveness detection during user onboarding.- Wrote deployment pipeline using Google Cloud Build, to simplify the multi-step build, testing, and deployment process for both dev and production environments- Identify underlying root causes and implement solutions for long-term permanent fixes to critical production issues.- Fully documented all the customer-app facing API endpoints using Postman.- Provided direction and support to external Mobile app developer during development of the company’s customer facing app.- Performed coaching, mentorship and support to junior developers joining the team.

- Ideated, fully researched, and developed a roadmap for a credit-led digital banking app, NeoCash. The app was launched in July 2022, and as of November 2022, was responsible for generating 10% of the company’s loan book, and 12.5% of the company’s MRR.- Engaged and provided hands-on direction to external contractors to develop the new company’s brand identity. Responsible for imbuing the brand spirit on team members in the marketing and customer service departments to ensure that external communication was always consistent and on-brand.- Recruitment and trained team members where necessary across several functional departments: Engineering, marketing, credit, and customer service.- Used data from usage analytics (Firebase & AppsFlyer) and direct customer feedback to routinely gather new requirements, define functionality, prioritise and set clear actionable goals to the team to drive customer satisfaction and product success.- Established trust with senior leaders and junior team members by providing timely, accurate, and succinct status updates, and helping others when needed.- Utilized Zoho Desk to create a unified internal platform for synchronizing communication with customers amongst various internal channels: WhatsApp, phone, email, and social. This reduced the need to hire specialized staff for each channel and minimized “account fatigue”

- Built the first rapid proof of concept entirely with no code tools (Webflow + Formstack + Google Sheets). The bank was able to run lending ops this way for several months before a more custom solution was implemented- Transformed the above stack of no-code tools into a robust and secure internal tool dubbed ”Hyperlend”. This comprised two Vue.js front-ends (customer-facing and internal) and a Golang backend. *Hyperlend* allowed the credit team to process loan applications significantly faster than they could before, as it allowed access to nine third-party integrations from a single unified interface.- Implemented integration with various third party web services (REST and SOAP)- Responsible for managing the bank’s cloud infrastructure on Google Cloud Platform

- Ideated, architected, costed, and presented to the board of directors, a roadmap for an online lending app (Getaloan.ng), creating a new customer channel for the bank.- Management of all parts of the product development life cycle – from discovery to research, stakeholder enlightenment, development, testing, and release. This included but was not limited to.- Recruitment and training of internal staff, and engagement of external contractors where necessary- Developed and wrote a process/training manual to ease the onboarding of new team members- Developed marketing strategy and managed communication, goal setting, and budgeting with external and internal digital marketers.- Funneled data from a diverse range of sources including customer feedback and usage analytics to continuously redefine product requirements and functionality.- Responsible for breaking down and prioritizing product requirements as they evolved, and distilling them into clear and actionable goals for team members within the organization as well as external contractors.

Works directly under the Board of Directors and in tandem with the Managing Direcror in overseeing many of the bank’s back office processes, specifically the Human Resources, Information Technology, and Financial Control departments. Plays a major role in the formulation and execution of internal and external corporate strategy and policy.- Implemented a twice-monthly staff performance review system, which has boosted performance and equipped management with higher quality decision-making information.- Recommended and personally executed the implementation of a new, more robust, banking platform, which has greatly expanded the bank’s potential product offerings, and future-proofed its operations.- Proposed and implementation a project for introduction of Debit/ATM cards to the bank’s product portfolio.- Developed and implemented payscale and career path guidelines for the organization.- Currently spearheading the bank’s geographic expansion. Overseeing construction, staffing, and process development for two mini-branches.

Fully responsible for researching conversation spaces within the industry, identified potential clientele and developed new client relationships. Identified specific client needs, negotiated, and closed sales while continuously managing a pipeline of sales prospects. Effectively communicated with past and current customers and provided technical support. - Working with little supervision, generated new business resulting in several individual sales of $20k.- Provided direction in multiple ways, including as a technical support provider, sales representative, and customer relationship manager.

Organized and maintained company databases, consolidated company disparate data source information and provided remote and face-to-face customer support.Created a web-based interface for cataloging and accessing the company's database of software and client data.