Osvaldo B. Email & Phone Number

• Support for HSBC Directorate-General• New projects in national branch network processes• Application management for national branch network• Measuring Customer Service Indicators, Advancing Training • Training in New Processes and Applications• Support in doubts of work methodology

• Update record• Credit Sales• Insurance Sales• Sales Support and Electronic Banking• Preparing reports to Deputy Director

• Courses in networking, communications basics • Leadership skills • Initial graduate program at Ericcson

London, Reino Unido

• Multimedia Manager in England • Production of video including testimonial from institutions that participated in the British English Olympic (BEO) program. • Responsible for ensuring and coordinating the presentation of the institutions. • Support presentation and supervise all detail of participating institutions.

• Assisted the General Manager in administrative functions.• Promoted the summer academic program at the universities. • Processed visas at the Embassy of Canada. • Followed the release of visas online.• Sales and promotion of international tour packages. Handled confidential deposits in Canadian dollars.• Handling of checkbook General Management.• Development of Power Point and Keynote presentations.

• Reception of groups and conventions.• Publicizing the hotel's amenities to guests.• Housekeeping supervision.• Reservations.

Master Of Business Administration (M.B.A.), Administración Y Gestión De Empresas, General

Licenciatura Internacional En Administración De Empresas De La Hospitalidad, Hotel/Motel Administration/Management