Jim Osborne Email & Phone Number

Chicago, Illinois, Us

Responsible for defining and executing strategy across Sales, Onboarding and Success to create quality partnerships with small business owners.

Rosemont, Il, Us

Responsible for the three key pillars of our differentiation strategy: food innovation, customer technology and team-based selling➤ Championed product development team in creating 700 innovative and exclusive products, driving $4B in sales and creating loyal customer relationships. ➤ Led digital transformation, including expansion of customer E-Commerce from 8% of sales to over 70%. ➤ Supported launch of endless aisle business, growing from $0 to $275M in annualized sales. ➤ Built out sales enablement platform used extensively by thousands of sellers and field-based roles. ➤ Helped drive market share expansion and sales growth through effective hiring, training, deployment, and management of 250 chefs, restaurant consultants, and produce and protein specialists. ➤ Resulting in nine consecutive quarters of market share growth.

Rosemont, Il, Us

➤ Served in developmental role with full P&L and operational accountability for two distribution centers with $600M in volume and $25M in inventory. ➤ Oversaw 350 associates across sales, finance, transportation, warehouse, merchandising, marketing, HR, and customer service functions. ➤ Led team through top growth rates in company at >10% EBITDA improvement, earning Annual Operating Achievement Award. ➤ Helped expand company culture and achieve strong employee promoter score, earning recognition as one of Cleveland’s Top Workplaces.

Rosemont, Il, Us

➤ Oversaw 2,500 sales professionals, accounting for half of company sales. ➤ Led sales transformation strategy, including revamping sales compensation, improving route contribution, empowering front-line sales managers, and establishing more thorough and effective performance management. ➤ Built out team-based selling strategy focused on acquiring new customers while retaining existing customers.

Rosemont, Il, Us

➤ Established technology as key part of overall corporate strategy, working with IT to drive development, enhancements, and capabilities that significantly improved user experience. ➤ Led field transformation and change management efforts with sellers and customers to drive digital adoption and sat on Board of Directors. ➤ Developed partnerships and identified and negotiated equity stake and sales agreement with hospitality technology companies and helped commercialize to independent restaurants. ➤ Led integration planning team during attempted $8.2B merger between Sysco and US Foods.

New York, Ny, Us

➤ Served as Board Member of privately held hospitality technology company.

Atlanta, Georgia, Us

➤ Recruited to redefine role of online within Canadian Division. ➤ Developed and implemented new strategy for long-term growth while overhauling existing operations.➤ Developed customer-focused strategy built around interconnected retail. ➤ Managed complete P&L and improved profitability of online business by 6,000%. ➤ Doubled sales, grew traffic by 60%, and increased inventory turnover by factor of 10.

New York, New York, Us

➤ Defined digital strategy as part of overall corporate. ➤ Created and implemented short-term strategy by identifying key objectives of digital in-brand transformation. ➤ Negotiated with partners to provide low-cost, high-value, and relevant services.

Brampton, Ontario, Ca

Recruited by the President of Loblaw who “knew they needed to do something big online but didn’t know what”…Mandated to deliver online in a meaningful way and be a key player in the newly formed National Marketing group.

Toronto, On, Ca

Deliver profitable growth for sears.ca after the decision was made to separate it from the catalogue channel.

Toronto, On, Ca

Encouraged to deepen merchandising experience as an executive development opportunity.

Toronto, On, Ca

Selected by the Senior Vice President of Corporate Strategy to work on various high profile, high impact projects…Positioned as a two-year assignment with the goal of learning the entire business.

Toronto, On, Ca

Hired into management trainee program…Rotated through virtually every area of the company…Given permanent assignment in the home electronics buying group.