Welcome to my profile!I'm a Technical Support Engineer, driven by a strong sense of responsibility, an analytical mindset, and boundless creativity. With over three years of experience as Support Engineer, I've honed my skills in providing exceptional customer service, managing REST APIs using tools like Postman, and conducting in-depth HTTP API analysis with Burp Suite. My expertise extends to backend troubleshooting, where I leverage AWS Cloud to ensure seamless operations.Currently, I hold the Amazon Cloud Practitioner certification, and I'm actively pursuing the Solutions Architect certification with a focus on Cybersecurity. I'm passionate about leveraging technology to solve complex challenges and enhance user experiences.
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Senior Application Management EngineerEndavaColombia
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Technical Support Engineer IiUst España & Latam Jul 2023 - Aug 2024• Windows Server Support and Administration 2016+• .NET Software deployment from DEV to PROD on HR Apps.• Debugging of back-end issues on TrackWise Application using server's logs and vendor's tools.• SQL Databases management, support, improvement on TrackWise, PowerApps and 10 more apps.• Documenting new configurations and issue’s resolutions for TrackWise and internal S. C. Johnson & Son apps.https://www.ust.com/https://www.scjohnson.com/ -
It Support EngineerInstaleap Feb 2022 - Feb 2023• Manage and resolve customer tickets with Jira.• Configuration of customers logistic operation parameters and their website information with the use of databases (SQL - PostgreSQL), REST APIs using Amazon Web Services and GCP for external vendors.• Debugging of back-end and front-end issues using logs and Chrome’s development tools.• Monitoring and supervising client’s tickets to achieve our SLAs.• Documenting new configurations and issue’s resolutions.https://instaleap.io/ -
It Help Desk Analyst I (Outsourced)Denali Advanced Integration Aug 2021 - Feb 2022Remoto- Provide the best experience solving IT-related problems remotely.- First contact point on IT issues.- Ticket creation and following up on each case independently until it is resolved.- Troubleshooting devices remotely with SOTI, AirWatch and Citrix.- Management of Active Directory on a daily basis. https://denaliai.com/https://thefunctionary.com/
Oscar B. Skills
Frequently Asked Questions about Oscar B.
What company does Oscar B. work for?
Oscar B. works for Endava
What is Oscar B.'s role at the current company?
Oscar B.'s current role is Senior Application Management Engineer.
What schools did Oscar B. attend?
Oscar B. attended Edx, Coursera, Universidad Icesi.
What skills is Oscar B. known for?
Oscar B. has skills like Microsoft Office, Microsoft Word, Project Management, Social Media, Microsoft Excel, Research, Problem Solving, Analytics, Docencia, Social Inclusion, Strategic Planning, Liderazgo.
Who are Oscar B.'s colleagues?
Oscar B.'s colleagues are Vlad Chiriloiu, Andrei Calancea, Joanna Klimczak-Gustaw, Vasile Fetcu, Zornitsa Pavlova, Alexandr Goriunov, Dušan Mrvaljević.
Not the Oscar B. you were looking for?
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Oscar Espinosa
Civil Eng, M.P.M, Pgd Structural Eng & Forensic Eng, Integrity & Reliability (Bridges Eng, Oil & Gas, Mining, Renewable Energy)Bogota, D.c. -
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