Development and implementation of the container reception and dispatch process, including the PROFORMAS process for local vendor charges, (ENP, OPC and SEPA with ONASA,) which guarantees fluidity in the release of import containers, generating savings in additional charges of 100% for an amount of $345,749.09.Manage Import/Export international purchases or sales of manufactured products for exports, raw materials, machinery, packaging, and any other merchandise for imports, including but not limited to planning logistics chain, bonded warehouse procedures, customs, and shipping ports.Manage customer care for international customers including weekly reports and meetings on purchase orders, production, invoicing, shipping documentation and shipment status, states of accounts, customer claims cases collecting all possible documentation, evidence, and information to build a client’s case.Processes redesign and development for import processes, operations, logistics, documentation, external cargo depot & resting area, customs processing for the bonded warehouse, purchase orders for imports, customer weekly report, invoices, proformas, and quotations.Development of digitalized live consulting reports and tools for all involved teams, and management guarantees proper communication and information availability during all parts of the operation from the purchase order on raw materials, transit to port, and delivery to bonded warehouse up to production plant to the customer warehouse in real-time.Design and implementation for container inspection and control, forklift control per shift, purchase orders, invoice proforma, and quotation formats.Design and implement training plans for, custom procedures, cargo management, export documentation creation, tracking of cargo, forklift operation, safety measures, container inspections

Professional dedicated to excellence in customer experience, with proven skills in comprehensive spa management and podiatric services. Responsible for efficient inventory management, accurate billing, and daily cash/register closings, ensuring maximum customer satisfaction and business profitability. Committed to wellness and health, leadíng a team to deliver exceptional service in a relaxing and healing environment.

Proactive leader in the implementation of innovative solutions during the pandemic, including the successful coordination of the home-office and the development of an electronic billing system, achieving a 100% reduction in the risk of contagion. Expert in crisis management, with effective management during critical events (such as flooding of office and server room due to rupture of air conditioning drainage), ensuring service continuity. Strategist in the implementation of security and intermodal transport policies, contributing significantly to cost recovery and strengthening of logistics infrastructure.Identification, design, development, and implementation of a project to recover costs for electricity supply and storage, generating hundreds of thousands of dollars a year with an added average of approximately a couple of tens of thousands only in Honduras ($28.000.00) with a greater impact in recovery at the Central American level (Costa Rica, Nicaragua, and El Salvador) recovering proportional values according to the volumes of each county and agency as an evergreen intervention. Manage KPI's requirements were met by the agencies and implement corrective measures to maintain and improve the company standards. for the two brands.Manage customer care at the national level for import and export customers. Manage customer escalations, claims for demurrage, detention, trucking transportation delays, damaged or stolen goods collecting, reviewing, and organizing all related documentation and evidence to build a client’s case, suggesting a course of action on a case-by-case basis.Manage and supervise the procedure for import and export documentation, invoicing, and claims for all documentation related to import and export shipments, cargo manifest, bill of ladings, custom manifest Manage the generation and distribution of customer advisories.

Leader in the transition and unification of operations between REMARCO SA and CMA CGM, ensuring a seamless integration of APL staff and processes in a record time of 3 weeks. Expert in training management, elevating the skills of the customer service team in line with corporate standards. Effective supervisor of the DDSM system, ensuring billing accuracy and discrepancy resolution, contributing to operational excellence and customer satisfaction. Driving operational efficiency, reducing response times from 4 hours to 15 minutes, and optimizing import processes.Manage KPI's requirements were met by the agencies and implement corrective measures to maintain and improve the company standards.Manage customer care at the national level for import and export customers. Manage customer escalations, claims for demurrage, detention, trucking transportation delays, damaged or stolen goods collecting, reviewing, and organizing all related documentation and evidence to build a client’s case, suggesting a course of action on a case-by-case basis.Manage the generation and distribution of customer advisories.

Manage customer escalations, claims for demurrage, detention, trucking transportation delays, and damaged or stolen goods collecting, reviewing, and organizing all related documentation and evidence to build a client’s case and remittance to the claims team for processing.Specialist in the management of the demurrage, detention, storage/overstay and monitoring of fuel consumption system or by its acronym in English DDMS, ensuring efficiency and accuracy in the billing of the beforemention.Audit for pending billing cases and with claims by the customer crucial in facilitating a successful agency transition.Featured in the production of KPI reports, monitoring, performance, and leading corrective initiatives to achieve and maintain 100% satisfaction in Bookings and DDSM invoicing.Essential support to the Line Manager and responsible for the coordination of training programs aligned with the standards of the regional house in Miami. Advanced user of the LARA shipping system, maintaining operational excellence

Training and Processes Coordinator: Expert in the design and execution of training programs for the efficient use of the LARA system, achieving a significant reduction in operational errors. Facilitator of training through the E-Campus platform, and constant support to users, ensuring the adoption of CMA CGM standards. Responsible for the effective communication of updates and policies, and key liaison with the regional BPM team for the implementation of best practices and active participation in certification processes.Responsible for weekly audits to ensure accuracy in pre- and post-arrival billing of cargo vessels, including rate verification and data confirmation with clients. In charge of obtaining,, validating, and registering customer contact information from Yellow Pages, websites, or any other available source when not available Responsible for providing notice of arrival, cargo manifest, and invoices to customers, and customs brokers via telephone, and email.Responsible for review mange and remittance of documentation amendments when applicable.Responsible for the control and digital archiving of all import documentation, ensuring the integrity and accessibility of records. Responsible for billing local, freight, and additional services charges to the customer as well as invoicing other charges reported by related departments.Proactive in document management, from generation to archiving of bills of lading and coordination of client payments.

Responsible for weekly audits to ensure accuracy in pre- and post-arrival billing of cargo vessels, including rate verification and data confirmation with clients. In charge of obtaining,, validating, and registering customer contact information from Yellow Pages, websites, or any other available source when not available Responsible for providing notice of arrival, cargo manifest, and invoices to customers, and customs brokers via telephone, and email.Responsible for review mange and remittance of documentation amendments when applicable.Responsible for the control and digital archiving of all import documentation, ensuring the integrity and accessibility of records. Responsible for billing local, freight, and additional services charges to the customer as well as invoicing other charges reported by related departments.Proactive in document management, from generation to archiving of bills of lading and coordination of client payments.

Professional in documenting and management, with experience in distribution logistics, delivery order control, and payment auditing. Responsible for coordination of drivers according to cargo weights, fuel per trip, and documentation for the distribution to national and international clients. Responsible for fuel supply orders and validation versus fuel invoices, guaranteeing accuracy in the freight and cargo bills/invoices in tons and kilograms per trip from customers and providers.

Professional dedicated to customer service excellence, with proven skills in efficient inventory management and accurate billing. Responsible for cash/register closings, ensuring financial integrity and customer satisfaction. I seek to contribute my experience in a dynamic and technological environment to drive business success.