Oscar Ardaya

Oscar Ardaya Email and Phone Number

IT Support Specialist @ Simplify Networks
Dublin, IE
Oscar Ardaya's Location
Dublin, County Dublin, Ireland, Ireland
About Oscar Ardaya

✉️ oscar.guiber@gmail.com ☎️ +353 089 237 0459 🗣️Spanish & English Experienced IT Support Specialist with over 8 years of expertise in providing Tier 1 and Tier 2 technical support. Adept at efficiently resolving hardware and software issues for both on-site and remote users, ensuring high levels of customer satisfaction. Skilled in IT infrastructure maintenance, incident response, and adherence to IT Service Management (ITSM) processes.Proficient in managing IT systems, performing software installations, and supporting network connectivity. Strong background in Active Directory management, email setup, virus and malware removal, data backup and recovery, and remote access solutions. Demonstrates excellent problem-solving abilities through active listening and empathy, with a commitment to continuous improvement.Experienced in managing logistics for IT equipment, ensuring timely delivery, and compliance with Service Level Agreements (SLAs). Effective communicator with a track record of building positive relationships with internal staff and external clients. Multilingual, fluent in Spanish (native) and English (advanced), with elementary proficiency in Portuguese.Currently providing exceptional IT support as a freelance IT Support Specialist, contributing to improved operational efficiency and customer satisfaction for various clients. Originally from Bolivia, I hold a degree in Computer and Information Sciences from Universidad Evangélica Boliviana (UEB). Currently based in Dublin, Ireland, on a student visa, I am continually improving my English and expanding my professional skills. I am actively seeking a sponsored visa opportunity to continue contributing my expertise in IT support and infrastructure maintenance. My multicultural background and international experience enrich my ability to adapt and thrive in diverse environments.Core Competencies:• Tier 1 & Tier 2 Technical Support• IT Infrastructure Maintenance• Hardware & Software Troubleshooting• Customer Needs Resolution• Active Directory & User Account Administration• ITSM Processes & Ticketing Systems (ServiceNow, JIRA)• Remote Support Solutions (TeamViewer, AnyDesk, Citrix)• Project Management Methodologies (ITIL, Jira, SharePoint)• Microsoft Office Suite & Google Workspace

Oscar Ardaya's Current Company Details
Simplify Networks

Simplify Networks

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IT Support Specialist
Dublin, IE
Website:
simplifynetworks.co.uk
Employees:
24
Oscar Ardaya Work Experience Details
  • Simplify Networks
    It Support Specialist
    Simplify Networks
    Dublin, Ie
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  • Sky Systems, Inc. (Skysys)
    Senior Field Service Engineer
    Sky Systems, Inc. (Skysys) May 2024 - Present
    Dublin, County Dublin, Ireland
    Provided dispatch support service for resolving incidents, problems, changes, and queries at end-user locationsPerform a full range of installations, maintenance, and repairsProvide training and support for applications and operating systems (Windows & Mac).Collaborate with Territory Specialists, District Managers (DM), and Regional Managers (RM) to support escalations and provide mentorship on complex technical issues.Troubleshoot and resolve challenging service situations both within assigned accounts and across the district and region.Provide training and expert advice to users Develop and implement regional account prioritization strategies in collaboration with the District Manager.Participate in formalized, recurring communication networks for assigned products.Maintain and enhance technical knowledge of company product lines through in-house training programs, self-study, and interaction with managers and technical specialists.Perform all necessary administrative duties, including case handling procedures, inventory management, and service administration.
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  • Celtic Management Services
    Deskside Support
    Celtic Management Services Dec 2023 - Present
    Dublin, County Dublin, Ireland
    Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs• Resolve incidents and problems associated with EUC equipment• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future• Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and ccessing appropriate LAN segments• Provide repair and maintenance for mobile devices• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)• Provide software break/fix services and replacement of non-warranty assets for end-users• Provide network printers and scanner network connectivity, including providing network support for deviceconfiguration, for IP addressing, and direct TCP/IP output• Provide warranty and break/fix support for networked printers and scanners• Configure and support end-users on mobile computing platforms• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems,docking stations, communication devices, direct-attached printers, local printers, scanners, wireless networking, etc• Create, change and remove printer configurations and queues based on requests and in accordance with SLAs• Provide on-site hardware support for general troubleshooting and problems for end user computing technologies• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervisingassignments and maintaining timely communication with sales, operations, and branch office personnel.• Utilize problem management database and systems to track and report on customer calls and requests.• Communicate technical information to the technical and non-technical teams and customers.• Deskside support services as required.
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  • Telval Solutions
    It Support Technician
    Telval Solutions Jul 2022 - Present
    Dublin, Ireland
    • Responsible for supporting the company's clients at all levels as part of a helpdesk team.• Diagnosis of desktop applications, networking, cabling and infrastructure issues.• Install, upgrade, support and troubleshoot iOS, Android applications, XP, Windows 7, Windows 10 and Microsoft Office 2007,2010, 2013 & 2016, Windows Server, Active directory and any other authorized desktop applications.• Performs general preventative maintenance tasks on computers, laptops, printers and any other• authorized peripheral equipment.• Level 1/2 End User and Remote Desktop Support.• Customize desktop hardware to meet user specifications and site standards.
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  • Autónomo
    Freelance- It Support
    Autónomo Mar 2022 - Present
    Dublin, Ireland
    • Responsible for supporting the company's clients at all levels as part of a helpdesk team.• Installing of AP’s (Access Point) and running the cabling for them through the ceilings and from the patch panels.• Deploying cabling media in the data center. Single and Multimode Fiber, direct attach connection(DAC) cables and Cat5, Cat6 cables.• Decommissioning of Data center servers and switches, Patch panels, Cable management units, UTP cablings• Data Center Support, Service Desk, Ticket Handling, Inventory, Deployments, Rollbacks.• Diagnosis of desktop applications, networking, cabling and infrastructure issues.• Install, upgrade, support and troubleshoot iOS, Android applications, XP, Windows 7, Windows 10 and Microsoft Office 2007,2010, 2013 & 2016, Windows Server, Active directory and any other authorized desktop applications.• DNS/DHCP, TCP/IP, Ethernet, network printer wireless router and access point Configurations.• Supported Client's Print and Scan Devices which includes Local and Network Printer/Scanners• (HP, Canon, Epson).• Performs general preventative maintenance tasks on computers, laptops, printers and any other• authorized peripheral equipment.• Level 1/2 End User and Remote Desktop Support.• Customize desktop hardware to meet user specifications and site standards.• Racking, Stacking and Patching of routers devices in server rooms• LAN/WAN solutions, fiber optics and wireless physical networking.• Installation, Upgrading, Maintenance of IT equipment's, such as Routers, Switches, Firewalls and Servers.
  • Bethel Digitech
    Technical Support Engineer
    Bethel Digitech Jan 2024 - May 2024
    Ireland
    • Windows troubleshooting and identifying solutions to resolve system issues. • Follow up client to ensure their systems are fully functional after troubleshooting. • Contribute to creation and maintenance of technical documentation in line with client needs.• Manage communications in relation to technical queries and ensure we meet our support SLAs.• Provide solutions to clients by identifying technical problems, researching answers, guiding users through corrective steps and escalating queries when needed. • Proactively solve problems and contribute thoughtful recommendations to the wider team. • Setting up new users and management of security, backup and passwords. • User Activity Monitoring, Activating and deactivating users (Azure active directory). • Monitoring of the internet and email usage of company employees. • Research and identify solutions to software and hardware issues.• Diagnose and troubleshoot technical issues, including account setup and network configuration.• Ask customers targeted questions to quickly understand the root of the problem.• Track computer system issues through to resolution, within agreed time limits.• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)• Provide prompt and accurate feedback to customers within SLAs.• Refer to internal database or external resources to provide accurate tech solutions.• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.• Prepare accurate and timely reports.
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  • Fresh The Good Food Market
    Sales Supervisor
    Fresh The Good Food Market Jul 2022 - May 2024
    Dublin, County Dublin, Ireland
    Greeting customers and assisting them with any queries.Resolving any complaints to satisfy customers.Keeping up to date with the features and benefits of each product.Assisting customers in order to help them find what they need.Accepting product and fuel deliveries.Operating and security of tills, temperature control, recording of waste and cleaning.Handling cash.
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  • Serprotec
    Servicios Profesionales En Tecnologia
    Serprotec Sep 2009 - Jun 2022
    Trabajo en el Departamento Tecnico, hago reparacion y mantenimientos de equipos de Computacion en general, tambien en el area hacemos reparaciones electronicas.
  • Fercogan Srl (Bolivia)
    Head Of Information Technology Department
    Fercogan Srl (Bolivia) Apr 2013 - Mar 2022
    Bolivia
    1. Develop and update programs for different Units as required.2. Address requests from various departments for maintenance or repair of different equipment. (Scales, cameras, and biometric devices)3. Provide technical advice to different areas as needed.4. Handle information requests from any of the Management teams, for their knowledge.5. Maintain the network operational.6. Attend to the Delfin System and information systems.7. Ensure the proper functioning of hardware and software.8. Regularly update the Online Systems (Host Remete).9. Monitor the maintenance of scales.10. Monitor the electrical service and power generator.11. Coordinate tasks with the Commercial Management regarding systems management in auctions (internal/external).12. Other activities as required by the immediate superior.

Oscar Ardaya Education Details

Frequently Asked Questions about Oscar Ardaya

What company does Oscar Ardaya work for?

Oscar Ardaya works for Simplify Networks

What is Oscar Ardaya's role at the current company?

Oscar Ardaya's current role is IT Support Specialist.

What schools did Oscar Ardaya attend?

Oscar Ardaya attended Universidad Evangélica Boliviana, Universidad Evangélica Boliviana.

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