Customer Onboarding Manager
CurrentOverseeing the day-to-day operation of a multilingual integration focused team.Assists with hiring processes and new team member training.Collaborate with Sales, Key Account Management, product specialists and other regional OnBoarding Team Leads.Identify training needs and provide coachingMonitor and delivery of team performance on a daily basisReview and report areas of gap concerning performance failure for the teamConduct 1:1s, performance reviews and team meetings to evaluate individual performance and update members on best practices and continuing expectations.Put action plans in place for individuals not achieving performance targets.Lead and participate in projects led by the global and regional teams.Deliver on team Key Performance indicatorsResource planning around Enterprise / Group implementation requirements in a matrix responsibility scenario.Become technically proficient with PMS integration processes to support efficiency improvements.Develop operational contacts within Partners/Vendor organizations where needed.
