Oscar Colindres Email & Phone Number

Heredia, Costa Rica

Personally, implemented a motivation plan for agents.Develop presentation and skills to motivate and educate agents.QA coaching and 1on1 with agents.

San Jose, Costa Rica

Complete turnaround of OfficePreparation of reports.Submit and reconcile expense reportsInventories.Payroll.Officers' schedulesTravel arrangements nation wideAttention to detail and apply problem-solving

San Jose, Costa Rica

• Serve as a point of contact for assigned employees (400+ employee cases per month) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon.

Costa Rica

#3 Top performer for August, 2020 (600 Employees)#20 Top performer for October, 2020 (600+ Employees)#10 Top performer for November, 2020 (600+ Employees)AES #17 ERC DLS Top performer (1200+ employees in two countries)PRR Top performer for WW48, WW4, WW10, WW14.Shadow Master Task Force Project - Auxiliary QA Audit (Own Team Only)Increased from 79.70% to 95.7% from 11/23/2020 to 01/19/2021 (16%) the team's PRR by doing the PRR presentation on 12/3/2020 with tips to get… Show more #3 Top performer for August, 2020 (600 Employees)#20 Top performer for October, 2020 (600+ Employees)#10 Top performer for November, 2020 (600+ Employees)AES #17 ERC DLS Top performer (1200+ employees in two countries)PRR Top performer for WW48, WW4, WW10, WW14.Shadow Master Task Force Project - Auxiliary QA Audit (Own Team Only)Increased from 79.70% to 95.7% from 11/23/2020 to 01/19/2021 (16%) the team's PRR by doing the PRR presentation on 12/3/2020 with tips to get more VOC responses and adapted by other teams.Achieved and overall of 86.6% on the Quality score, by leading a Two-person team running internal quality audits to coach and mentor eight agents from ERC DLS with the lower QA scores in the team, achieved a decrease of AHT of 3.41 min, hold of 3.20 min, and ACW of 1.05 min. and increase QA from 63.81 to 92.38 on embark team support for new employees. Show less

San Jose, Costa Rica

• Personally, implemented Metrics and productivity Improvement plan.• Personally, implemented a motivation plan for agents.• Develop presentation and skills to motivate and educate agents.• QA coaching and 1on1 with agents.

Costa Rica

• Mentoring and coaching agents• Guides and Calibrations • Trainings for new agents and Building assessment

Costa Rica

• Overall of 94.73 % Issue Resolution and QA (5 Months)• 1 of the only 3 agents with 100% in 4 C’s• Number 5th on the yearly ranking (108 Agents roster)• Recruitment, Human Talent, employee interviewer • Administering pre-employment test, job placement• Processing transfer, promotions, and terminations

Clearwater, Florida, United States

• Customer Service, Activity and Retention • Office management• Management of crew• Client satisfaction meetings• Training of new employees.• Identify new service opportunities

Associate In Human Resources

Associate In Business Administration

Technician, Assistant Administrative, Administrative Assistant

High School Diploma