Responsible for the design and implementation of YaVendió backend systems.

Responsible for designing, building and maintaining the server-side software infrastructure that empowers Replayz's call scoring and analysis solutions.

Working on independent projects with clients around the world, facing challenging business needs on multiple industries:- Insurance: Build a REST API to integrate multiple products sales channels with vendors (Python, Django).- Health Care: Build backend services for a health centers admissions platform (Python, FastAPI, Postgres, RabbitMQ, AWS).- Human Resources: Build backend services for an Applicant Tracking System (TypeScript, NestJS, Postgres, AWS).

Spearheaded the seamless transition of legacy backend services to Python, ensuring optimal performance and maintainability. Designed and implemented robust automation tools for CI/CD pipelines, significantly improving deployment processes, testing, and overall development efficiency.

As an accomplished Engineering Lead, I was entrusted with overseeing the Customer Support Systems of RappiPay, a fintech joint venture company in LATAM. Leveraging a unique blend of leadership, technical expertise, and strategic vision, I've played a pivotal role in steering the team towards achieving Q1 and Q2 goals of 2023.I drove the evolution of team culture, fostering collaboration, innovation and a shared commitment to excellence. Successfully implemented modern development practices, optimizing workflows, and ensuring the delivery of high-quality solutions.

As a key contributor to the newly formed Tech Hub in LATAM, I led two highly skilled teams based in PE and MX, driving operational excellence in the Customer Experience domain.I orchestrated the seamless integration of Beat systems with third-party software, unlocking a new realm of automation and significantly enhancing the efficiency of user contact management. One of those integrations facilitated the issuance of invoices to our users in MX. This strategic move not only enhanced our financial operations but also contributed to an overall improved user experience.A pivotal achievement involved the comprehensive revamping of the Help section within the app, tailored to deliver a user-centric experience for both passengers and drivers. This strategic overhaul not only streamlined processes but also played a crucial role in promoting contact deflection.

Collaborating with CX team in LATAM, I crafted solutions to streamline and enhance business processes through cutting-edge software applications, including bespoke scripts, intuitive web applications, and intelligent bots, tailored specifically for the LATAM region. In the dynamic year of 2020, our team successfully resolved over 500,000 tickets, achieving a remarkable cost savings of over $500,000. This accomplishment was made possible through the implementation of advanced automation in back-office operations and the integration of sophisticated fraud detection mechanisms across various customer support workflows.

I was in charge of the requirements gathering and feature deployment across five dynamic LATAM markets. My role involved not only conducting insightful user research both internally and externally but also leveraging these findings to propose and champion initiatives aimed at elevating the functionality of internal tools and products. I seamlessly aligned with the Europe product team to facilitate meticulous prioritization and ensure the successful roll-out of releases.

Responsible for requirements analysis and feature implementation for the banking web application. Supported the product team on exploring initiatives and estimating effort. Contributed to revamp the platform to newer stack which enhanced uptime and user experience.

Implemented backend web services in Java / Spring Framework / SOAP protocol. Contributed to build the foundational services for the new self-service platform of our client.