Oscar Dominguez Email and Phone Number

* Developed a comprehensive project plan that outlines the scope, objectives, deliverables, timeline, and resource requirements for the C4C Service implementation * Identified and engaged with key stakeholders, including key business users, IT teams, executives, and external vendors, to ensure their needs and expectations are understood and addressed throughout the project * Collaborated with business users and stakeholders to gather and document the functional and technical requirements for the C4C Services implementation. This involves understanding the business processes, identifying gaps, and defining the desired outcomes * Allocated and managed resources, including project team members and budget to ensure the successful execution of the system implementation Identified potential risks and developed mitigation strategies to minimize their impact on the project. This includes monitoring and addressing risks throughout the implementation process * Tracked project progress, monitored milestones, and ensured that the project was on schedule and within budget. This involved regular status reporting and issue resolution. Managed, presented and submitted change request to the portfolio management and the IT Leadership Team whenever the Go-live dates were pushed by the Product Team * Facilitated effective communication and collaboration among project team members, stakeholders, and vendors. This included conducting regular meetings, providing updates, and addressing any concerns or issues that arise. * Coordinated market acceptance testing and ensured adherence to quality standards by following up on the resolution of the issues raised by the business in Azure * Planned and supported with the coordination of the training programs to ensure that end-users are equipped with the necessary skills to effectively use the software

Served as a Project Manager/Solution Owner for the Expansion of the Salesforce Cloud to its Contact Center and Connect Contact Center Integrations in three phases. This involved implementing Salesforce cloud Omni-Channel capabilities to enable seamless customer connections with the client's support staff through various channels (SMS, chat-bot, chat-agent, phone, etc). Additionally, the implementation provided agents with a comprehensive view (Salesforce CRM) of the individuals they were assisting. The utilization of Omni-Channel tools such as Routing, Presence, and Supervisor significantly increased staff productivity and customer satisfaction Contact Center: Coordinated the transition of different user groups from various regions to the Salesforce Platform for the Automated Benefits System, the Accountable Care Act, and the Ascension Care Management Connect Contact Center Integrations: Led the design and development of integrations leveraging the enterprise data services layer. These integrations facilitated Salesforce's access to patient demographic and scheduling systems, enabling bidirectional data flow Led the SCRUM team through three phases in this engagement: *Discovery: Defined the goals and functionality to be delivered *Delivery: Implemented features and functionality using the agile SCRUM methodology*Transition: Enabled customer support, maintenance, and enhancement of the delivered features and functionality

As the lead management consultant in the implementation of SAP C4C in Nestlé Professional North America I had the next responsibilities:* Learnt the SAP C4C sales tool capabilities* Along with the business stake holders, we worked on industrializing the process of the implementation of C4C sales in Nestlé Professional Foods & Nestlé Professional Beverages USA and Canada* Built the C4C sales implementation plan for Nestlé Professional Foods & Nestlé Professional Beverages in North America (USA & Canada)* Coordinated the process to submit the change requirements for the C4C system and C4C Analytics (reporting) for both companies and both markets* Coordinated the implementation of Single Customer View reports for NP USA & NP Canada* Led the market acceptance test (MAT) for the C4C solution* Coordinated the 4 Go-lives of the C4C system at the different companies and markets as well as on different dates.* Coordinated and led the C4C system hypercare phase at the different companies and markets as well as on different dates.

As part of the SAP and Branded Machine Business Management System (BMB-MS) implementation in Nestlé Professional Beverages North America (NPB), I joined the Customer Service team and performed/led the following tasks:* Created and kept track of the master plan of the BMB implementation for NPB Canada & USA projects.* Got insight of the trade asset management business processes* In collaboration with the core team, analyzed, designed and defined the new Business Requirements (BR) based on the detected solution gaps* Tested the solution that included the new functionality* Supported the training of 20 super users and around 200 end users in Canada and USA.* Coordinated the BMB MIT and MAT for the Canada and US.* Led the BMB Canada go-live in July 2013* Led the BMB USA go-live in November 2013* Supported BMB since Canada and USA go-lives on July and November 2013 by coordinating the efforts from the BMB Champions in the markets and the BMB Level 2 and the BMB Design & Built (D&B) to resolve the issues that the business faced since the implementation and to improve the complimentary application.* Created a series of KPIs to monitor the level of support given to the Nestle Professional Beverages markets in North America (by L2 and D&B)* Pushed for the improvement of the service provided by the L2 and D&B to the North American markets.* Worked on revamping the interface between BMB and SAP to improve the reliability and trustworthiness of the data in both systems* Worked on improving the reporting solution migrating from Cognos to SAP Business Intelligence (SAP BI)

Along with 2 trade assets managent system solution experts, we designed the new mobile system for the Branded Machine Business Management System (BMB - MS):* Using the business requirements from the Nestle Professional Beverages Markets worldwide, created the use cases and mockups of the new system.* Validated the use cases with the Nestle Professional Beverages Market Champions*Made the required updates based on the feedback from the Market Champions* Sent the use cases to the developers in Budapest in iterations according to the master plan

In order to ensure the reliability, trustworthiness, data compliance with Nestlé standards as well as a flawless data migration from legacy to the SAP system, I worked with Business Key Stakeholders, local and foreign IT associates and IT outsourced contractors. Among the most significant tasks that I performed in order to achieve this objective are: * Collaborated in the creation of the data governance policies, data dictionary, reference data, local and global data quality rules. * Worked with and coordinated a remote team of developers in India to have the data extraction/conversion (ETL) and SAP data loading programs ready. * Planned and conducted E2E data migration process from legacy to SAP systems for Nestlé Purina USA in multiple rollouts.

As the data standard and data governance lead consultant in the Nestlé Purina Canada SAP implementation project, I had to work with the Business Stakeholders, the IT technical teams and third parties located in India to guarantee the safety, reliability and trustworthiness of the data. Among the main roles I played during the project are: * Collaborated in the creation of the data governance policies, data dictionary, reference data, local and global data quality rules which had to be aligned to the same criteria used for Nestlé Purina USA (NPP USA).* Worked with and coordinated a remote team of developers in India to update the data extraction/conversion (ETL) and SAP data loading programs used for NPP USA to have them ready for the data migration for Canada.* Planned and conducted E2E data migration process from legacy to SAP systems for Nestlé Purina Canada on a big bang go-live strategy.

I was invited by IBM México to join the world’s biggest SAP implementation, at that time, in Nestlé México. Some of the activities I performed when I was part of the Data Standards Data Management team in such project were:* Supported the creation of the master plan of the GLOBE implementation* Standardized the master data for the streams of Customer Service (CS), Generating Demand (GD) Sales and Generating Demand Marketing.* Analysis, design and definition of the ETL functional specifications depending on the needs of the CS, GD Sales and GD Marketing streams.* Performed master data initial loads by using SAP tool Legacy System Migration Workbench (LSMW) for Market Integration Tests (MIT’s), Market Acceptance Tests (MAT’s), Back Office Go-live and five Mexican Market Clusters.* Supervised the master data consistency and replication after performing the loads due to the “Split Architecture” system client strategy used in Nestlé’s GLOBE project (Track of inbound and outbound idocs).* Coordinated the master data loads with other GLOBE markets to avoid impacting the performance of the system and loads into production from other markets.

Implementation of the SAP sales and distribution module for the next clients: Corporación del Fuerte (Coca-Cola bottler), ARCA Continental (one of the 4 biggest worldwide Coca-Cola bottlers), Trigem de México and HP USA.

Implementation of the SAP sales and distribution module for the next firm's clients: Cervecería Cuahtémoc Moctezuma (one of the two biggest beer bottlers in Mexico), Telcel de Mexico (or Radiomovil Dipsa, the biggest mobile phone company in Mexico), Glaxo SmithKline Mexico and Benteler Automotive de Mexico.