Oscar E. Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago

Chicago based systems analyst providing technical support for 300 local and domestic end users. Primary support for the firms Chicago executives- providing 24/7 coverage. Support of Windows and Apple based environment. Proficient in Office 365 applications as well as VPN software (Pulse, AWS) and cloud based software (G Suite). Support of mobile and tablet devices (Apple and Android). Primary support for end user video conferencing events both on site and off site. Proficient in web hosting applications (GoToMeeting, Life Size, Blue Jean, Webex and Zoom). General Support in Autodesk products (Adobe Suite, Revit, Rhino and Newforma Project Center Twelfth Edition. Proficient in Avaya management console and end user management of punch down blocks. Proficient in logistical planning, execution and management of large scale IT moves and deployment. Proficient in Active Directory account management and project creation as well as SCCM. Proficient in product training & documentation creation for IT and end users. Able to work independently on multiple tasks with little to no supervision or collectively with a team. Able to effectively work in time management scenarios to limit impact for end users and control cost overruns.

• As a key member of the Distributed System Management team, I supported over 3,000+ user environment including rotational support for Treasury department trade floor operations utilizing Bloomberg software in Windows 2000 /XP operating systems• Established, maintained, and updated asset inventory database, service-tower component configuration charts including manufacturer, model, serial number, asset identification number, asset location, ownership information, configuration information, software information, mission-critical information, maintenance information, and history, financial information (including any license payments made by the contractor), and the current status of the license, when applicable. • Performed adjustments, repairs, and replacements restoring equipment, software operation, and performance based on manufacturer’s specifications.• Configured Desktop & Laptops with Microsoft Window network operating systems• Provided IBM, HP, DELL workstations and laptop support running Windows 2000 and Windows XP• Supported various connectivity requirements including Token Ring, Ethernet, Cisco VPN, and HP Jet Direct Cards• Used Altiris deployment console to image systems and also to install packaged applications• Managed multi-functional print device environment specializing in providing hardware & software support• Managed printer servers and file share in a Windows 2000/2003 Active Directory platform• Remote Computing support for users using VPN/IPASS/Nortel • Resolution of desktop applications, telecommunications, and hardware problems• Corrected Citrix related issues with published application for client use• Analyzed IT security vulnerabilities using risk assessments as liaison between application specialist and technical support • Provided Blackberry mobile device configuration support to senior leadership teams• Reviewed and verify accuracy of 3rd party vendor changes per the contract terms and conditions

• Served as storage and backup operations support specialist performing initial tape backup run and testing and providing remediation using ARCSERV. • Performed daily enterprise storage network activities and administration including management, zoning, provisioning, troubleshooting and debugging. • Analyzed, identified, and supported multiple server support for Server Room and remote based infrastructure team in Kansas City, New York and St. Louis administrating and resolving hardware and software failures.• Monitored and maintained all backup infrastructure including servers, loading/unloading tape libraries, and disk arrays• Implemented physical server room operations including space planning, power management and KVM applications, monitoring applications, physical infrastructure and cabling operations. • Responsibility included Server Room data center contingency network equipment, IP PDU's in each rack, and the IP KVM• Assisted in installing, operating, and maintaining the documentation and systems in server room allowing remote hands work.• Provided Server Room escort services for employee and contractor personnel.

• Served as desk side specialist for Microsoft Windows based platforms, Lotus Notes support, and data backup and restoration• Performed Tel-Com maintenance engineer duties including desktop, laptop, and peripheral component installation • Managed and prioritized requests for customer service utilizing ticketing systems to address systems issues • Installed and maintained Microsoft Windows workstation software, service packs, patches, and configuring antivirus updates.• Performed maintenance and troubleshooting actions on desktop and laptop computers.• Ensured life cycle of information and associated IT assets, including collection, processing, storage and disposal, was effectively managed and integrated• Provided IT customer service and support troubleshooting, recovering, and resolving recurring software and hardware problems.• Experience with answering questions, providing technical assistance, and resolving computer problems for clients in person, via telephone, or from remote locations. • Provided oversight of IT physical resources to include intake, tracking, and lifecycle management including refreshes• IT duties included assisting where required, lifting and carrying computer equipment such as monitors and printers.• Coordinated 3rd party vendor escort into secure IT areas and assured proper security site visit controls