Oscar E. Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago

Chicago based systems analyst providing technical support for 300 local and domestic end users. Primary support for the firms Chicago executives- providing 24/7 coverage. Support of Windows and Apple based environment. Proficient in Office 365 applications as well as VPN software (Pulse, AWS) and cloud based software (G Suite). Support of mobile and tablet.

• As a key member of the Distributed System Management team, I supported over 3,000+ user environment including rotational support for Treasury department trade floor operations utilizing Bloomberg software in Windows.
• Established, maintained, and updated asset inventory database, service-tower component configuration charts including manufacturer, model, serial number, asset identification number, asset location, ownership.
• Performed adjustments, repairs, and replacements restoring equipment, software operation, and performance based on manufacturer’s specifications.
• Configured Desktop & Laptops with Microsoft Window network operating systems
• Provided IBM, HP, DELL workstations and laptop support running Windows 2000 and Windows XP
• Supported various connectivity requirements including Token Ring, Ethernet, Cisco VPN, and HP Jet Direct Cards

• Served as storage and backup operations support specialist performing initial tape backup run and testing and providing remediation using ARCSERV.
• Performed daily enterprise storage network activities and administration including management, zoning, provisioning, troubleshooting and debugging.
• Analyzed, identified, and supported multiple server support for Server Room and remote based infrastructure team in Kansas City, New York and St. Louis administrating and resolving hardware and software failures.
• Monitored and maintained all backup infrastructure including servers, loading/unloading tape libraries, and disk arrays
• Implemented physical server room operations including space planning, power management and KVM applications, monitoring applications, physical infrastructure and cabling operations.
• Responsibility included Server Room data center contingency network equipment, IP PDU's in each rack, and the IP KVM

• Served as desk side specialist for Microsoft Windows based platforms, Lotus Notes support, and data backup and restoration
• Performed Tel-Com maintenance engineer duties including desktop, laptop, and peripheral component installation
• Managed and prioritized requests for customer service utilizing ticketing systems to address systems issues
• Installed and maintained Microsoft Windows workstation software, service packs, patches, and configuring antivirus updates.
• Performed maintenance and troubleshooting actions on desktop and laptop computers.
• Ensured life cycle of information and associated IT assets, including collection, processing, storage and disposal, was effectively managed and integrated