Oscar Parra Email & Phone Number

United States

● Successfully doubled current license subscription usage of our largest account increasing revenue by $2.2 million.● Managed 3 of the top 10 highest revenue accounts, ensuring continuous client satisfaction and expansion opportunities.● Helped achieve an NPS customer satisfaction score of 8.9, positioning our team at the top of the industry, well above competitors.● Lead a global team of 4 Customer Success Managers across AMER and EMEA regions, ensuring consistently high-quality… Show more ● Successfully doubled current license subscription usage of our largest account increasing revenue by $2.2 million.● Managed 3 of the top 10 highest revenue accounts, ensuring continuous client satisfaction and expansion opportunities.● Helped achieve an NPS customer satisfaction score of 8.9, positioning our team at the top of the industry, well above competitors.● Lead a global team of 4 Customer Success Managers across AMER and EMEA regions, ensuring consistently high-quality service delivery and fostering professional growth.● Collaborated with cross-functional teams such as Sales, Marketing, and Product to influence the product roadmap and ensure customer feedback is integrated into the development process.● Collaborated with the COO, CSO, and head of Professional Services to develop and execute the Global TAM strategy. Show less

1133 Broadway Ny, Ny

• Portfolio manager for high-revenue, long-term clients, implementing a marketing automation platform meeting the client's organization's strategic business needs. • Create impactful marketing campaigns and develop lead-generation strategies, positioning as a trusted adviser and business partner with account leadership.• Apply proficiency in SaaS, CRM tools, marketing automation, webinars, and other resources to assist accounts. • Help product teams create product development… Show more • Portfolio manager for high-revenue, long-term clients, implementing a marketing automation platform meeting the client's organization's strategic business needs. • Create impactful marketing campaigns and develop lead-generation strategies, positioning as a trusted adviser and business partner with account leadership.• Apply proficiency in SaaS, CRM tools, marketing automation, webinars, and other resources to assist accounts. • Help product teams create product development roadmaps by analyzing market trends and obtaining client feedback.• Manage the customer onboarding process to ensure that the customer is properly trained and provided with technical guidance to accept the Apica solution, coordinating all the resources required to build out Quality Assurance, the dev environment, and integration build out from other tools, leading to live production.• Retain and penetrate accounts by providing clients with quick time to value on their software investment by getting clients live into production.Accomplishments:• Avoided project risk through proactive communication and coaching with internal and external teams and ensured resources for successful infrastructure implementation and upgrades, conversions, and recovery.• Doubled current license subscription usage after two years. Show less

Jersey City

• Developed new prospects, expanded existing accounts, and managed complex sales cycles with a consultative sales approach.• Planned and delivered persuasive presentations providing prospects and existing customers insights into how AvePoint’s solutions meet their business challenges.• Collaborated with pre-sales engineers and other cross-functional team members to close business.• Triaged customer issues, served as client advocate, and offered new feature… Show more • Developed new prospects, expanded existing accounts, and managed complex sales cycles with a consultative sales approach.• Planned and delivered persuasive presentations providing prospects and existing customers insights into how AvePoint’s solutions meet their business challenges.• Collaborated with pre-sales engineers and other cross-functional team members to close business.• Triaged customer issues, served as client advocate, and offered new feature enhancements.• Provided product feedback to Product and Development teams based on customer use-cases/requirements.Accomplishments:• Recognized for superior service delivery across the support lifecycle, including delivery management, incident management, escalations, and proactive remediation, leading to continued customer loyalty and retention.• Created business opportunities through an Executive presence and skillful management of C-level relationships.Technical Account Manager - Continued• Delivered Global full project implementations from pre-sales proof of concept (POC) through production of full-service platform.• Improved process form development to QA, working with senior management to provide structure around proper internal documentation and creating a monthly release schedule.• Helped close a South American firm by working on pre-sales engagement and applying Spanish language skills to provide product demos, resulting in award of a $250,000 contract. Show less

• Executed top-level operational support, troubleshooting, and resolving technical and process issues by performing root cause analysis.• Subject matter expert in application functionality for Point of Service (POS) systems.• Opened problem tickets and coordinated requests prioritizing by business requirements resource availability• Opened problem tickets and coordinated requests prioritizing by business requirements resource availability.• Implemented quality assurance strategy… Show more • Executed top-level operational support, troubleshooting, and resolving technical and process issues by performing root cause analysis.• Subject matter expert in application functionality for Point of Service (POS) systems.• Opened problem tickets and coordinated requests prioritizing by business requirements resource availability• Opened problem tickets and coordinated requests prioritizing by business requirements resource availability.• Implemented quality assurance strategy including test environments, performance test scripts, automation, test plans, and scripts.Accomplishments:• Led the quality assurance process, delivering training to level 1 and 2 support teams on POS.• Significantly reduced call volume and improved store customer and associate experience by providing escalated support and solutions.• Identified POS enhancements by partnering with the company’s brand.• Supported initiative to replace Point of Sales systems in 500+ retail stores, leading the project and software testing cycles, and trained Tier 1 and 2 support analysts in new system and the training of store associates.• IT Unsung Hero Award, first quarter of 2012. Show less

• Executed software releases, maintenance, and quality assurance processes, drawing on in-depth expertise in maintenance, upgrade, and testing of embedded system software in C and C++ on Linux and Windows platforms.• Created and maintained company databases in SQL/Access environment and was accountable for database security management.Accomplishments:• Tested new database components, including development of input/output requirements, tables, and reports.• Acted as lead… Show more • Executed software releases, maintenance, and quality assurance processes, drawing on in-depth expertise in maintenance, upgrade, and testing of embedded system software in C and C++ on Linux and Windows platforms.• Created and maintained company databases in SQL/Access environment and was accountable for database security management.Accomplishments:• Tested new database components, including development of input/output requirements, tables, and reports.• Acted as lead programmer for all client software upgrades.• Migrated application upgrades from development server to production server and modified database components. Show less

Bachelor Of Science, Computer Science

Majored in Computer Science and graduated with a Bachelor of Science degree

Bachelor’S Degree, Computer Science, 3.2