Works independently to design, develop, implement, test, and support products for business areas (creating new or modifying existing applications/tools to meet technical specifications or business needs).Collect, preprocess, and analyze data to extract meaningful insights and features for AI model training.Optimize AI models for efficiency, accuracy, and scalability, and deploy them into production systemsDesign, develop, and deploy Artificial Intelligence and machine learning models and algorithms to address business challenges.Independently identifies problems, related technical issues and the approach to long-term, repeatable solutions meeting customer/grantor needs.Independently handles and resolves routine problems and moderately complex assignments, but may require assistance and guidance for more complex issues.Maintains and continues to develop breadth of knowledge in software engineering topics, including classes, functions, security, containers, version control, CI/CD, and unit tests.Develops an understanding in software engineering topics, including classes, functions, security, containers, version control, CI/CD, and unit tests.Collaborates with business subject matter resources to design and build a solution that meets business requirements.Maintains and continues to develop breadth of knowledge in programming (e.g. Java, JavaScript), and database functionality (e.g. SQL, Non-SQL).Maintains and continues to develop breadth of knowledge in compute environments, including but not limited to Linux, Hadoop, Mainframe, Public Cloud, and containers.Develops understanding of user experience best practices and test designs and standards.Demonstrates an understanding of the State Farm organizational structure.

Develops, tests, debugs, documents, maintains, supports applications/components of data solutions and primarily completes assignments with guidance and direction.Develops an understanding in software engineering topics, including classes, functions, security, containers, version control, CI/CD, and unit testsDevelops an understanding in programming (e.g., Python, R, SAS, SQL, Clojure, Java), and database and data storage functionality (e.g., SQL, Non-SQL, Redshift, MongoDB, RDS) and applies that understanding to build reusable data solutions.Utilizes industry-adopted languages and frameworks in coding, testing, security, DevOps, DataOps and data engineering practices.Develops and maintains reusable, scalable, and compliant data solutions across multiple platforms and compute environments.Responsible for the identification, acquisition, cleansing, profiling, and ETL (extracting, transformation, and loading) of data used in analytic discovery and production solution deployment across multiple platforms.Establishes business domain knowledge for existing State Farm data sources and investigates, recommends, and initiates acquisition of data resources, both internal and external.Identifies and consults on emerging technologies and critical core systems, including techniques, tools, data sources, and platforms in the data engineering field.Familiar with handling datasets containing mixes of structured and unstructured data.Exhibits DataOps mindset where team is accountable for ensuring data aligns to enterprise needs and leveraging automation to deliver quality data solutions.Collects and analyzes information to identify customer's technical needs, suggest solutions and develop implementation and integration plans (e.g., technical proposals).Responsible for the analysis, design, deployment, support, and security of technology to ensure the organization is efficiently managing its technology and data-related assets.

• Achieve first contact resolution through utilization of empowerment and billing expertise.• Convert data into actionable insights by predicting and modelling future outcomes.• Resolve issues with minimal peer and management interaction while providing accurate answers that are simple, personalized and caring.• Design and automate ETL (Extract, Transform & Load) processes using Python.• Extracting data using complex SQL queries/codes• Identifying relevant insights and compiling analytical reports that enable the management team make sound decisions• Adhere to company’s governance standards• Take responsibility to assess own development needs and continually improve performance.• Minimize transfers between job groups, lines and business areas• Continually improve processes and reduce expense by demonstrating the following: Quality Accountability Communication Customer Focus• Engage in performance discussions and take personal responsibility for incorporating feedback identified in one-on-ones, side-by-sides, and by business partners.• Contribute to a culture of personal development, change adoption and continuous improvement.• Achieve first contact resolution through utilization of empowerment and SFPP/SF Billing expertise.• Demonstrate accountability in our Hybrid and/or Virtual work environment.

• Responsible for engaging and providing an exceptional experience for customers requiring Technology products/services.• Quickly build ongoing customer relationships and become a trusted advisor by utilizing advanced technology product and services knowledge to meet customers' needs.• Demonstrates a passion for the brand, technology products and services.• Analyze, define and implement changes to the following data structures which ultimately improves customer experience and SEO (Content Product hierarchy, Attribute values, Data normalization, Business rules, Acquiring and prioritizing, data from multiple 3rd party feeds, Content Product Hierarchy and Web Taxonomy assignment). • Assess and resolve common content issues adversely impacting systems or data. • Identify and implement data governance process improvements• Responsible for the training of sales consultants, or other associates within the store regarding technology products.• Educate workers on the required standards.• Work with senior managers to identify approaches and methods to improve overall service quality.• Performs daily and weekly maintenance of the assigned area.

• Managed the database for one of the largest payment switches in Nigeria to the Cashless Lagos project.• Lead and managed a team of database administrators to ensure the availability, reliability, and performance of our database systems.• Define and implement best practices, standards, and processes for database administration, including disaster recovery solutions.• Oversee the design, implementation, and maintenance of database systems, including backup and recovery, performance tuning, and capacity planning.• Collaborate with developers, system administrators, and other stakeholders to understand requirements and provide database solutions that meet business needs.• Manage relationships with database vendors, service providers, and consultants to support database initiatives and projects.• Develop and maintain documentation, policies, and procedures for database administration and operations.• Designed & implemented Africa’s first Biometric Bank Verification solution called the BVN. The BVN is a solution that uniquely identifies valid bank account holders in Nigeria.• Managed 24 SQL Server Production Databases, 16 Production MySQL databases and 6 Production Oracle instances and a Disaster Recovery/Backup & Standby Instances .• Supervised the Data Management team and ensure all policies within the unit are fully implemented • Ensure performance metrices set within database servers are met and maintained to achieve optimal performance and high availability.• Work closely with the IT project managers and software developers to deliver projects within each specified timeline, meeting the set project goal/objective.• Communicate regularly with technical, application and operational staff to ensure database integrity and security.• Generate and submit weekly system and database performance Report to the Senior manager Technology Infrastructure.

• Installed, Configured and Maintained SQL Server 2016, 2014, 2012 in Development, Test and Production Environment.• Install, upgrade, and configure Oracle database software on various platforms.• Manage Oracle database objects, including tablespaces, data files, and schemas.• Monitor database performance using Oracle Enterprise Manager or similar tools, tuning SQL queries and database parameters.• Implement high availability and disaster recovery solutions, such as Oracle Data Guard and Oracle RAC.• Perform routine maintenance tasks, such as backups, restores, and patching, to ensure database reliability and integrity.• Lead the design and implementation of SQL Server database solutions for enterprise-level applications.• Provide guidance and mentorship to junior DBAs on best practices for SQL Server administration.• Develop and enforce database standards, policies, and procedures to ensure consistency and compliance.• Conduct performance tuning and optimization reviews, identifying opportunities for improvement.• Manage Oracle database objects, including tablespaces, data files, and schemas.• Monitor database performance using Oracle Enterprise Manager or similar tools, tuning SQL queries and database parameters.• Plan and implement backup and recovery strategies using Oracle Recovery Manager (RMAN).• Security Management: Implement and enforce security policies to protect sensitive data, including user access controls, encryption, and authentication mechanisms. Regularly audit database activity and ensure compliance with security standards and regulations.• Capacity Planning and Scaling: Forecast future storage and processing needs based on current usage trends and projected growth. Scale database infrastructure to accommodate increasing demands while maintaining optimal performance.

• Conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.Design, implement, and maintain telephony systems, including PBX, VoIP, and SIP technologies.• Troubleshoot and resolve telephony-related issues to ensure uninterrupted communication services.• Optimize telephony infrastructure for efficiency, scalability, and cost-effectiveness.• Collaborate with cross-functional teams to integrate telephony solutions with other systems and applications.• Troubleshot and resolved system related issues in real-time to minimize operational down time.• Configured, supported and maintained wireless and scanner equipment.• Stay updated with industry trends and best practices to continuously improve telephony services.• Lead the design, deployment, and management of complex telephony solutions across multiple sites.• Develop strategies for enhancing telephony performance, reliability, and security.