Responsible for day-to-day interactions through Chat and email and providing positive customer experiences to customers of one of the largest Food Tech companies in the United States. I was in charge of providing general product information to potential customers to increase company sales, assist existing customers with their delivery problems, answer general questions, billing inquiries, and provide nutritional information on company products and services.

Tasked to provide 24x7 remote support to restore client services as quickly as possible whilemaintaining client satisfaction. Assisting users with their general computer issues, printer problems, and managing their Windows Active Directory accounts as well as many other clinical apps. I also was in charge of resolving complex incidents by doing In-depth ticket research, using knowledge database articles, applying troubleshooting and escalating problems to next-level support when needed. Track unclosed tickets to ensure accurate resolution and update the database accordingly.In addition, due to my good performance and knowledge, I was frequently invited to assist in training sessions to help new employees with their trainingsnew employees helping

Responsible for assisting customers on a daily basis over the phone and through email in matters related to their banking account problems for customers of Bank of America. Educate customers in different matters such as government regulations, e-transfers policies, processing new client accounts, and assisting other departments with specific internal information. I was also tasked to assist in training sessions for newly hired employees (with around 20 new employees per session) responding to their questions and helping them complete their training succesfully.