Schlumberger is the world's leading provider of technology for reservoir characterization, drilling, production and processing for the oil and gas industry.• Respond to the needs of the client in a timely manner, respecting the rules established in the SLA.• Provide worldwide technical and engineering support to company employees regarding problems related to SCCM, LDAP, Active Directory, Cloud Services, Networks, Servers, Accesses, Intranet, Internal and external applications, etc.• Evaluate and propose solutions to solve problems related to the company's products or external customers (SAP, Oracle, Microsoft).• Continually research solutions for complex problems in relation to the performance of the company's applications.• Interact with different areas of the company, especially with the servers, connectivity and engineering teams reporting problems and solutions.• Champion in IPT (Telephony) SDE (Security and Encryption) SCCM (Configuration Manager and Application deployment process) LDAP, Security.> Elected for 6 months Best analyst of the Services desk>SME group (Subject Matter Expert ) for resolution of critical incidents>SPOC (Single Point of Contact) for SCCM application with the following roles: first line of contact from any issues related with Software issues ;Installation, License and upgrades, Security Patches deployed by Microsoft, Training for Bogota (Colombia) Jakarta (Indonesia) Tyumen (Russia) Service Desk regarding SCCM and Configuration Manager.

assign to the Delta Airline operation on El Dorado Airport with Administrative and operations responsibilities like ; be responsible for the departure and arrival of Delta flights from Bogota to Atlanta and vice versa , track the baggage and passenger status on flight , safety procedures for landing a take off of the plane , collect taxes for the local airport authorities , implementation and maintenance of the safety manuals.