Oscar Murillo Email and Phone Number

Responsible for supporting and maintaining HCL Mexico ITInfrastructure, managing domains, purchasingequipment,troubleshooting workstation, restoring data, as well buildand maintain databases, create networks, manage servers, andprovide customer support.● Prepare project plans including, work breakdown structures,scheduling, cost plan, quality plan, change management,communication and escalation plans, UAT to track and manageproject deliverable.● Process and integration technology to support global customers todeliver efficient solutions in a timely manner.● Handling IT Operations Support in Mexico and Costa Rica for sixlocations with over 2000+ users.● Works with management and other departments to implement asuccessful IT plan to improve solutions on customer demands.● Follow support incident cases up to its solution, following properescalation matrix for all stakeholders support teams.● Assists in budgeting for IT expenses, including the purchase of newequipment and software when necessary.● Conducting regular system audits.● Prepares regular reports for management