NextGen Certified Professional certification. EPM, EHR and ICS Trainer for clinical providers and clinical staff in multiple specialties. Elbow to elbow and Go Live support. Implementation and optimization in NextGen Healthcare auto flows. Creating management reports and implementation of documents/templates. Support with quarterly Meaningful Use reporting. Troubleshoot technical and clinical issues within the NextGen environment including optimization of system performance.Cerner Millennium Certified. Revenue Cycle and Powerchart trainer for clinical providers and clinical staff in multiple specialties. Experience with data migration conversions, DCW workbooks, Millennium tools including but not limited to Bedrock, DCP Tools, HNAUser, Core Code Builder, Revenue Cycle Maintenance, Schtools, Core Event Manager, Discern Visual Developer and more. Providing quality training and optimization requests around the organization from different specialties. Experience with Go Live support and elbow to elbow support.

Manage ticketing system, manage help desk phone calls, troubleshoot in an I.T. perspective for both hardware and software remotely and on site, configure PC’s and tablets, manage and troubleshoot NextGen EHR application, NextGen Certified Professional

Answer numerous phone calls, authorize medicine refills, task messages to each provider, train staff, computer tech, supervise staff as a super user, schedule appointments, check-in, check-out, manage transactions, verify insurances, provide answers to the patient’s questions, medical records, scan documents, queue documents, released records to the appropriate parties using HIPPA regulations.

Transferred all paper chart documents into the electronic system in a timely manner. Queued all documents into each patient’s proper electronic chart.