Hardware Support Analyst
Countrywide Home Loan Inc · Full-Time
Pasadena, California, United States
Responsible for the support of all the 3000+ branches in the enterprise and for building and configuring hundreds of servers and thousands of workstations for the entire network. Technical lead in the expansion to over 1000+ branches a year in the country, in charge of the support of 100+ technicians daily during this expansion. Responsible for resolving any onsite deployment issues related to the configuration of networks, servers, workstations, security equipment and printers. Technical lead responsible for decommissioning old equipment during the expansion and implementing the proper security procedures for the preservation/destruction of data. Responsible of the development and implementation of the physical security and access to the Network/Server rooms. Member of the team that led Infrastructure design, process design, and implementation of company expansion project resulting in the opening of over one thousand branches yearly over the course of three years (2002-2005). Annual budget of $120M