Technical leader and infrastructure owner within Integrated Global Services for client accounts and provide technical excellence across the client’s environmentGuide and direct the delivery of Technical Services infrastructure-related escalations for client’s IT assets from the Network Operations Center or Service DeskMaintain the complete view and proactively identify performance bottlenecks or stability issues and drive technical efficiencies, stability and security within the client’s infrastructure

Currently working with a high skilled IT operations and support team, Remote operations team, and Infrastructure team, to ensure all projects are focused/deliver upon the right objectives for The Americas RegionProvide technical expertise, direction, and assistance to personnel involved in operating and supporting all Remote Operations Centers (ROC)Design and improve connectivity systems, including but not limited to VSAT and extensions to corporate networksCarry out vessel IT Infrastructure deployments, testing and evaluation of existing communications systems with a view to rectifying issues and creating plans to improve the efficiency of existing infrastructure and systems

Subject matter expert in diversified data center technologiesParticipated in the full life cycle of technology projects, frominitial scoping, ground-up implementation, integrationand solution designs through end-to-end deploymentDelivered and implemented data center builds andmoves in the United States and Europe for customers of allsizes

Supported infrastructure and day-to-day operations for headquartersand 20 remote sites in North AmericaSupported and maintained MS Exchange, MS AD, PBX telephonysystem, backup and restore operationsPerformed server upgrades, domain additions and changes, and allmailbox and user administration, including troubleshooting theInternet mail connection and user mail connectivity for desktops andlaptopsHandled all software installation, troubleshooting, hardware upgradesfor all users in all locations including off-site connectivity of laptopusersSupported Vsat vessel connectivity in Gulf of Mexico and T1connectivity for remote sites