At DocGo, our team achieved a 25% increase in reporting accuracy and a 30% improvement in data accessibility, thanks to my focus on meticulous documentation and Salesforce management. With a commitment to excellence in customer support and proficiency in Microsoft applications, we also enhanced client feedback processes, resulting in a 20% uptick in reporting accuracy.Currently expanding my expertise in cybersecurity at Per Scholas, I am eager to contribute to the IT industry's innovation and integrity. My goal is to leverage education and experience to drive meaningful advancements and foster secure, connected communities.