SENIOR/ RESEARCH ASSISTANT - March 2010 – July 2014 - -Presented testing to patients, explained the benefits of testing, collected specimens, and completed paperwork - In compliance with clinical study protocols, enrolled patients into clinical studies and collected study questionnaires - Provided good customer service to study participants and participating investigators by addressing questions, concerns, and issues, all in accordance to GCP and HIPAA regulations - Worked as both a remote and traveling employee - Conducted site visits to clinic facilities for understanding customer experience and engagement and on the job duties of trainees TRAINER of SENIOR ACCOUNT SUPERVISORS - July 2014 - June 2017 - Created training and supplementary material related to operations, compliance and paperwork - Coordinated logistics of Research Assistant training, on-boarding, and orientation - Served as liaison between remote employees and headquarters (ongoing communication, support, training updates, and retraining) - Interviewed, trained, and supervised Senior Research Assistants.